Our Blogs > Restaurant Articles
Restaurant Blog
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Featured Article
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Recent Articles
Use SHAQ to Improve Quick Service Profits
Put simply, Quick Service That Sells! is delivering hospitality and a customized experience for guests. While they may be on the phone for only two minutes ordering pizza or 90 seconds in the drive thru or 60 seconds with a cashier, the experience needs to be unique....
Sell Smarter, Not Harder: Bold Ideas to Boost Productivity
Everyone talks about working smarter, instead of harder, but in the restaurant industry many of those productivity tips fly out the window when you’ve got a 10-top in the back and a line out the front door. What's a manager to do – what's a server to do – except keep...
Responsible Alcohol Sales – Are Your Employees Doing It Right?
Alcohol sales in a restaurant is a delicate balancing act. On the one hand, operators need the revenue generated from alcohol sales. On the other hand, restaurant employees must serve alcohol responsibly. That can be a tall order, and one that comes with particularly...
The Power of Word of Mouth Advertising for Restaurants
There's nothing quite like word of mouth advertising for your restaurant. It’s virtually free. It’s powerful. And, it can make or break your business. But how can you harness this positive force?Here’s how to make word-of-mouth advertising work for your...
Waitstaff Training to Increase Drink Sales
With summer just around the corner, now is the time to train your staff to increase specialty drink sales. Step up your marketing and waitstaff training efforts to actively sell summer specialty drinks this season. Here are some ideas to get you started:Select the...
It’s 2017, Do You Know Where Your Restaurant Training Is?
Restaurant training is not a new concept. The history of the restaurant industry dates back to the Roman Empire and Ancient China. As long as there have been people needing to eat outside their own homes, there has been some form of a restaurant. And for as long as...
Restaurant Training and Incentives for Part-Timers
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
Waitstaff Training Mistakes and How You Can Avoid Them
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
What’s Good Today?
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
Waitstaff Training in The Real World
When training your employees in the fine art of service and sales, it's not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
Waitstaff Role-Playing to Sell the Holidays Sooner
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
How to Maximize Sales Training
Everyone knows they need to train. And train. And train. But, it’s like exercising or flossing. Sure, we should, but not everyone has the time to do it every day. Instead of making the daily commitment to training, some managers tend to save training for new hires and...
