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Dealing with Angry Restaurant Customers

Dealing with Angry Restaurant Customers

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is...

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Dealing with Angry Restaurant Customers

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is...

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Four Phrases to Never Use with Guests

For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:"I don't know." If you don't know, find out. Instead, say, "That's a good question. Let me check for you.""We can't do...

The Key to Exceptional Service

Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the last few times you visited a restaurant or bar. One time may have been a quick lunch,...

How to Sell More Appetizers

Guests love appetizers, and so should you. When your staff learns to sell more appetizers, check averages increase and the overall dining experience for your guests improves.  Consider this -- unoccupied time passes slower than occupied time....

What’s Your Relationship Status?

Love is in the air this time of year, but is it in your restaurant? It should be, at least when it comes to you and your guests. Guest relationships don’t have to be complicated.  Check out these three simple steps you and your staff can take to...

Service Vs. Hospitality

Managers who focus on sales, profits and managing service will struggle to prosper in the long term. It’s too easy to be replicated. Competitors will just come along and mimic the tangible — the menu and the prices. Shoot, they may even lower...

Teaching Servers to Sell

Mention the word “sell” to many servers and watch them run screaming from the room. (Okay, maybe that’s an exaggeration, but suffice it to say, most servers are afraid to sell.) Teaching servers to sell doesn't have to be an uphill battle,...

10 Wine Marketing Tips for the Holidays

It's no surprise that wine and champagne sales spike during the busy holiday season. As companies host office parties, families get together, and people celebrate the season, wine and champagne almost sell themselves. Almost. Now is a great time...

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That's true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests' time needs. Keeping the meal going at a steady pace is what most guests...

Motivate Servers to Increase Sales

You can train servers to take orders or you can motivate them to increase sales. When you decide that you are coaching salespeople (instead of just training a “staff”), you’ll find that sales and service will excel.The most important thing to...

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