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Why Do Restaurants Fail?

Why Do Restaurants Fail?

Why do restaurants fail? Despite the popular notion to the contrary, bad food or poor service alone never caused a restaurant to close. The bottom line is that restaurants fail because they couldn’t sell enough product to cover their costs. Your...

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Why Do Restaurants Fail?

Why do restaurants fail? Despite the popular notion to the contrary, bad food or poor service alone never caused a restaurant to close. The bottom line is that restaurants fail because they couldn’t sell enough product to cover their costs. Your...

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Elements of Effective Kitchen Employee Training

Minimize waste. Prevent accidents. Control costs. Produce the best quality product. Oh, and make it quick. No wonder the atmosphere in the kitchen feels like the hot seat. But your kitchen employees can take the heat — or can they?Training is...

Waitstaff Sales Training – Windows of Opportunity

Knowing when to suggestively sell is just as important as the suggestion itself. Use your waitstaff sales training program to teach your staff about using these windows of opportunity to increase check averages.Greeting and Beverage Window:...

Restaurant Training with Teen Employees

The restaurant industry has always attracted teen employees. In fact, about one in three American workers had their first job at a restaurant. And the truth is, we need young workers just as much as they need us. When hiring and training teen...

Pre-shift Meetings Keep Training Fresh

Somewhere between new employee orientation and today’s shift, employees lose some knowledge and skill. How much or how little depends on the frequency of practice and reinforcement. Guests, meanwhile, don’t care about the past. They’re...

Guest Experiences that Create Loyalty

The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing...

Role-Play Ideas for Restaurant Training

Think back to how you learned to drive a car and you can see why role-playing is so effective. Did you watch a quick video and then  jump behind the wheel? Probably not.Someone showed you the proper techniques, then you went through the motions...

Advice for New Restaurant Trainers

New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to...

Improving Order Accuracy

No matter how obscure a guest's order may be, getting it right is paramount. Sure, sometimes guests are just extraordinarily picky eaters. Often though, guests make special requests because of an allergy or sensitivity to a particular food....

On the Job Training Done Right

People learn best by doing, there's no doubt about it. That's why on the job training is such a critical component of your restaurant's overall learning management strategy. Keep in mind, though, not all training that happens on the job will...

Why Restaurant Owners Love Using Their LMS

An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use...

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