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What Are the Safety Hazards in Your Restaurant?

What Are the Safety Hazards in Your Restaurant?

Effective restaurant teams have members who look out for each others' safety. Teamwork is essential to maintaining a safe restaurant, and the opposite is also true. As a manager, the safety of your employees and guests is your responsibility. Ask yourself these...

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What Are the Safety Hazards in Your Restaurant?

Effective restaurant teams have members who look out for each others' safety. Teamwork is essential to maintaining a safe restaurant, and the opposite is also true. As a manager, the safety of your employees and guests is your responsibility. Ask yourself these...

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Why Train?

Why Train?

Training your restaurant employees on service and sales is more important today than it's ever been. To survive and thrive going forward, you'll have to increase per-person check averages without drastic price hikes, all while delivering service that brings guests...

It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That's true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests' time needs. Keeping the meal going at a steady pace is what most guests are looking for, and...

Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...

Add Fun to Your Team Training

Add Fun to Your Team Training

Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...

Is Your Staff Prepared to Serve Alcohol Responsibly?

Is Your Staff Prepared to Serve Alcohol Responsibly?

For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...

Do You Know the Four Ps of Product Knowledge?

Do You Know the Four Ps of Product Knowledge?

Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they'll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is trying...

Improving Order Accuracy

Improving Order Accuracy

Order accuracy is always a critical element of delivering exceptional service, but it's even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered, it's even...

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