Elements of Effective Kitchen Employee Training

Elements of Effective Kitchen Employee Training

Minimize waste. Prevent accidents. Control costs. Produce the best quality product. Oh, and make it quick. No wonder the atmosphere in the kitchen feels like the hot seat. But your kitchen employees can take the heat — or can they? Training is the key. Kitchen...

Restaurant Training with Teen Employees

Restaurant Training with Teen Employees

The restaurant industry has always attracted teen employees. In fact, about one in three American workers had their first job at a restaurant. And the truth is, we need young workers just as much as they need us. When hiring and training teen workers, you have a few...

Pre-shift Meetings Keep Training Fresh

Pre-shift Meetings Keep Training Fresh

Somewhere between new employee orientation and today’s shift, employees lose some knowledge and skill. How much or how little depends on the frequency of practice and reinforcement. Guests, meanwhile, don’t care about the past. They’re interested in the service...

Orientation Sets the Stage for Success

Orientation Sets the Stage for Success

The way you treat your employees determines how they’ll treat your guests. This starts at orientation. A successful orientation program is an important first start of an employee’s time with you. New employees are typically the most attentive and open to new ideas...

Guest Experiences that Create Loyalty

Guest Experiences that Create Loyalty

The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...

Role-Play Ideas for Restaurant Training

Role-Play Ideas for Restaurant Training

Think back to how you learned to drive a car and you can see why role-playing is so effective. Did you watch a quick video and then  jump behind the wheel? Probably not. Someone showed you the proper techniques, then you went through the motions in a parked car until...

Dealing with Angry Restaurant Customers

Dealing with Angry Restaurant Customers

Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...

Four Phrases to Never Use with Guests

Four Phrases to Never Use with Guests

For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers: "I don't know." If you don't know, find out. Instead, say, "That's a good question. Let me check for you." "We can't do that." Instead, say,...

Need Help?

Subscribe to Service That Sells!

Fill out the form below to receive weekly email updates from Service That Sells!