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Keep Your Guests Safe This Holiday Season

Keep Your Guests Safe This Holiday Season

People drink during the holiday season. They drink because they’re happy, they drink because they’re sad -- with emotions on overdrive during the holidays, one thing’s for sure: many of your guests will be ordering drinks. With profit margins general higher for...

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Keep Your Guests Safe This Holiday Season

People drink during the holiday season. They drink because they’re happy, they drink because they’re sad -- with emotions on overdrive during the holidays, one thing’s for sure: many of your guests will be ordering drinks. With profit margins general higher for...

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How to Stay Sane During the Holidays

How to Stay Sane During the Holidays

No matter what Charles Dickens may have led us to believe, Scrooge was not a banker. No, he worked in a restaurant and Tiny Tim was at Table Four spilling his drink and fighting with his brother. Well, maybe not, but that would definitely explain why Scrooge was such...

Train Servers to Sell More Appetizers

Train Servers to Sell More Appetizers

Server training on successful suggestive selling has to focus on multiple skills. Servers must have thorough product knowledge in order to describe food and beverage in mouthwatering detail. They need to use positive body language to reinforce their menu...

Server Training on Precision Service

Server Training on Precision Service

Server training on precision service is about executing the basic mechanics of service in a seamless fashion so guests will know just how seriously your staff members take their jobs. When servers implement the strategies of precision service, guests have a better...

Improve Restaurant Hiring with Group Interviews

Improve Restaurant Hiring with Group Interviews

Restaurant hiring can be tough under any circumstances. When you have several positions to fill, such as with a new store opening or when several student employees are returning to school at the end of summer, it can be even more challenging. Group interviews, or open...

What Do Aliens and Restaurant Trainers Have In Common?

What Do Aliens and Restaurant Trainers Have In Common?

When it comes to waitstaff training, your restaurant trainers are even more important than your trainees. So how do you select trainers and get them prepared? If their only frame of reference is how they were trained, they may not be equipped to succeed and the cycle...

For Restaurant Servers: Guide Your Guests

For Restaurant Servers: Guide Your Guests

When suggesting appetizers and desserts, have you ever noticed that some guests never quite say yes or no? They may mumble that they’re “kind of full” or “not sure.” Indecisive guests want guidance. Who better to offer direction than their...

Training Restaurant Teams

Training Restaurant Teams

"If only we could act more like a team." It’s a common mantra of restaurant operators. But saying it and making it happen are on opposite banks of the river. And if your staff still isn’t working together effectively, you have a bit of paddling...

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