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Create Effective Employee Surveys

Create Effective Employee Surveys

No one ever said being a successful restaurant manager was easy. There's always room for improvement, and the best people to help you find ways to improve are right in front of you. Your employees are on the front line. Use their experience to...

Sales Contests to Increase Server Tips

Sales Contests to Increase Server Tips

To sell is to serve. To serve is to sell.  If your servers and bartenders can grasp this concept, they’ll go far in this business. To help them get the hang of it, you may need to provide a little incentive in the form of good ol' fashioned...

Connect Your Restaurant Team Members

Connect Your Restaurant Team Members

Take some simple steps to improve teamwork in your restaurant. Restaurant team members who know each other—and have even discovered some common ground—work better together, helping each other with tasks and creating a more enjoyable environment...

Formula for Quick Service Success: SHAQ

Formula for Quick Service Success: SHAQ

If yours is a quick-service restaurant churning guests through a cookie-cutter experience, you can’t expect to survive, let alone thrive.  Forget being 1% better at 100 things — it’s time to step out. Be unique, be great and be different....

None for the Road

None for the Road

It happens more than you think: In the walk-in, behind the bar, in the restroom, in the parking lot, and even in the manager’s office. Unfortunately, nobody sees it, nobody talks about it, and nobody wants to believe it’s happening. A recent...

Plan Your Work and Work Your Plan

Plan Your Work and Work Your Plan

Restaurant management is like show-biz, and the key to a flawless production is in the details. Follow these steps to plan your work and work your plan. Make a Plan Before starting on the day’s work, create an action plan for your restaurant...

Patio Dining: Prep to Please

Patio Dining: Prep to Please

As soon as the temperature gets above 60, you’ll have customers lined up to enjoy eating and drinking in the fresh air on your patio. If you have an patio dining area, or if you’re considering one, use this checklist to make sure you’re...

Close-to-Open Restaurant Management

Close-to-Open Restaurant Management

It's happened to everyone in restaurant management. You arrive 10 minutes early, walk into the restaurant and immediately, without so much as lifting a pencil, find yourself already an hour or two behind because of the lousy close during the...

Guest Experiences that Create Loyalty

Guest Experiences that Create Loyalty

The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing...

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