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Top 10 Best Practices for Responsible Alcohol Sales

Top 10 Best Practices for Responsible Alcohol Sales

It’s no secret that full-service restaurants rely on alcohol sales to make a profit. This year, in states that allow it, many have pivoted to selling alcohol as part of take-out and delivery orders. No matter how you’re serving alcohol to your guests, follow these 10...

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Is Your Staff Prepared to Serve Alcohol Responsibly?

Is Your Staff Prepared to Serve Alcohol Responsibly?

For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...

Targeting Restaurant Teamwork

Targeting Restaurant Teamwork

Teams, in any context, share common goals and a clear mission. As you adjust to changes at your restaurant, your restaurant team needs to adjust a well. How has the team's mission changed? What goals are striving to achieve through restaurant teamwork? Do all your...

Be Ready to Weather the Next Storm

Be Ready to Weather the Next Storm

With everything you and your restaurant staff have been through in the past few months, you've earned the right to say you've weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded patio...

Your Patio Dining Checklist

Your Patio Dining Checklist

As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...

The Restaurant Business is Like Show Business

The Restaurant Business is Like Show Business

The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their...

Three Keys to Effective Restaurant Management

Three Keys to Effective Restaurant Management

You can do it, we know you can. You can be the manager, leader, and coach you are destined to become. Now is the time to take what you know, study what you don’t and make your plans become reality. If these goals sound too lofty, think about what's at stake. The...

What’s the Key to Restaurant Guest Loyalty?

What’s the Key to Restaurant Guest Loyalty?

Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...

Clarify Your Restaurant Marketing Offers

Clarify Your Restaurant Marketing Offers

It’s disappointing — even infuriating — for customers redeeming a special offer to find out that what they thought they were getting just isn’t the case. Confusing or missing language in the promotional piece is often to blame. Say what you mean in your restaurant...

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