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Train Servers to Prevent Alcohol Sales to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...
Featured Article
Train Servers to Prevent Alcohol Sales to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...
Recent Articles
Separating Training Facts from Training Fiction
If you're not getting the results you want from your training program, it may be because you're operating with some training principles that don't really hold water. Let's look at some important training facts compared to some popular training myths.MYTH: The best way...
How Restaurant Team Training Impacts your Customers
Your goal as a restaurant manager is to create an atmosphere where guests want to come back. You can accomplish this through your restaurant team training program and your everyday interactions with your staff.Ever wonder if your staff’s in-fighting, disorganization,...
Setting Sales Objectives through Your Waitstaff Training
Pep talks — “Alright, people, let’s get out there and sell, sell, sell!” — can take you only so far. Waitstaff training gets everyone excited at first, but can fizzle quickly. Even sales contests and incentives, while important, can't be run every minute of every...
Career Progression Restaurant Training
It's getting harder and harder to find effective managers, especially as more jobs open up in other industries. Now more than ever, it’s important to implement a career progression restaurant training model, grooming your lower-level staff for management positions.It...
eLearning: A Standard, Not a Trend
When does a trend become a standard? In the training industry, it happens when a majority of companies accept a methodology as the foundation of their overall learning strategy. Such is the case with eLearning, or online training. Experts predict that over 77 percent...
Dream Big (and Make Your Goals Bigger)
It’s been said that the only difference between a dream and goal is a deadline. It’s true – what gets measured, gets done, so setting a timeframe for achieving a goal is a good place to start. When you’re designing restaurant employee training, create SMART goals, or...
What Are Your Restaurant Training Objectives?
There’s an old restaurant saying: "Guests don’t care about what you know — they only care about what you do!" And, really, it's not what you do. It's almost entirely what your employees do. Your restaurant training objectives go a long way in determining the level of...
Effective Restaurant Training Blends Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” When it comes to effective restaurant training, it’s important to present material so that it can be both understood and implemented. Adult learners...
The ROI of Training
The way you see restaurant training probably depends on how effective and cost-effective your experience with it has been. Perspective is everything. Do you look at employee training as a process, or an event? In order to see ROI, your training needs to be directly...
Playing it Safe
Training your restaurant employees on safety issues is about more than just reducing accidents. Safety permeates every facet of your organization – from kitchen efficiency and staffing to guest service and customer loyalty. That’s why workplace safety training...
Do-It-Yourself Sales Goals
Having your staff commit to individual sales goals every shift is a great way to ensure that expectations aren’t too high for those less capable. When applied to a contest format, the Do-It-Yourself approach helps keep interest high and everyone in the running for the...
How to Energize Your Compliance Training
Okay, we’ll admit it… even the term “compliance training” feels way too boring to excite your people-loving restaurant staff. Although topics such as PCI guidelines, age-restricted sales, harassment, security, and food safety may seem like necessary evils in your...
