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Put a Cork In It
Wine has surged in popularity lately, and with that renewed interest comes a more watchful eye on wine etiquette. Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before...
Featured Article
Put a Cork In It
Wine has surged in popularity lately, and with that renewed interest comes a more watchful eye on wine etiquette. Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before...
Recent Articles
Telephone Skills: Do Your Employees Have Them?
It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees' telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re flying...
Learning Styles in Restaurant Training
Have you ever wondered why you can walk some employees through a new procedure and they catch on right away, while other employees take a little longer? People learn in different ways. It really is as simple – and as complex – as that.Understanding Learning StylesJust...
Restaurant Training Made Simple
Getting buy-in on a restaurant training program is crucial. First, you as the manager need to completely understand the training program's objectives. That's the easy part. Even more critical is to have your management staff and front-line employees understand why the...
5 Essentials of Food Handler Training
You don’t have to look very hard in the news to find a story about a restaurant suffering from the perils a foodborne illness outbreak. Restaurant industry experts estimate that a foodborne illness outbreak can cost a business about $75,000.You Can’t Afford to Skimp...
The Dinner Rush is About to Start – Do You Know Where Your Data Is?
Cash is no longer king. A recent survey showed that only 11 percent of consumers prefer using cash when making purchases, and restaurant guests are even more likely to pay with a credit card. This is actually good news for restaurant owners because not only do...
QSR Management: Service Beyond the Bag
Successful QSR management is a challenging job. In addition to facing a labor shortage and increasingly tight margins, your quick-serve restaurant is one in a sea of options for hungry guests in a hurry. Competition for those guests’ dollars goes far beyond the...
Developing a Restaurant Training Plan: Don’t Train in Vain
When developing a restaurant training plan, structure the time you have available to get the biggest bang for your training buck. Limit your training to doable behaviors presented in a clear, consistent and ongoing basis, and use a variety of tools -- from online...
Situational Selling for Quick Service
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
To Train or Not to Train?
Turnover rates in the restaurant industry have always been high. About half of the people who part ways with their restaurant employers quit, but you probably already know that. It’s not really surprising, given that the restaurant industry employs a lot of students...
Face to Face Matters
Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...
The Risk Versus Reward Equation for Restaurant Training
Investments are measured based on risk versus reward. The idea of weighing how much something is going to cost against how much it could make you holds true in many different forms of investing. For example, if you need to invest in a new piece of kitchen equipment,...
Why Cross Training Matters
Nothing brings things into perspective like a walk in someone else’s shoes. Cross-training employees will become one of your strongest team-building techniques because it helps employees see the challenges faced by their peers.If you were a dishwasher and then became...
