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Role-Play Ideas for Restaurant Training
Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...
Featured Article
Role-Play Ideas for Restaurant Training
Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...
Recent Articles
Top 10 Best Practices for Responsible Alcohol Sales
It’s no secret that full-service restaurants rely on alcohol sales to make a profit. Recent changes to state laws have allowed many operations to sell alcohol as part of take-out and delivery orders. No matter how you’re serving alcohol to your guests, follow these 10...
Is Your Staff Prepared to Serve Alcohol Responsibly?
For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...
Why Server Training Contests Don’t Work (And How Yours Can)
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
Do You Know the Four Ps of Product Knowledge?
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they'll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is trying...
Improving Order Accuracy
Order accuracy is always a critical element of delivering exceptional service, but it's even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered, it's even...
Be Ready to Weather the Next Storm
With everything you and your restaurant staff have been through in the past few months, you've earned the right to say you've weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded patio...
Your Patio Dining Checklist
As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...
Training Bussers on Their Role in the Cycle of Service
Every member of the restaurant team plays a critical role in exceeding guests' expectations and ensuring guests leave with a positive impression of the restaurant. Team members in the service assistant, or busser, position are no exception. Part of your job as a...
Start the Guest Visit Off Right with Host Staff Training
The Cycle of Service breaks down a guest’s visit into separate steps, following the guest experience from the moment guests pull into the parking lot until that final moment when they walk out the door. The initial contact guests have with your restaurant sets the...
What’s the Key to Restaurant Guest Loyalty?
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
Bartender Training: How to Clean a Beer Glass
Have you trained your bartenders on how to clean a beer glass? A bad glass can ruin a good beer — and a customer’s experience. Train your bartenders the five steps toward a “beer-clean” glass: Start with a clean, three-compartment sink. Sink one should be filled with...
Three Elements of Generating Restaurant Sales
The restaurant business is show business. Maybe not Hollywood style show business, exactly, but more like a great improv show where every performance is new and unpredictable. You are the director, and your staff is the cast and crew. Your servers are the stars of the...
