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Hot Topics for Restaurant Managers
On the off chance that you have a spare minute to take a break during this busy time of year, check out the hot topics for restaurant managers we’ve been tracking lately. Guest Experience It’s no surprise that restaurant managers and operators are focused on the guest...
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Hot Topics for Restaurant Managers
On the off chance that you have a spare minute to take a break during this busy time of year, check out the hot topics for restaurant managers we’ve been tracking lately. Guest Experience It’s no surprise that restaurant managers and operators are focused on the guest...
Recent Articles
Make More Money This Holiday Season (Without More Marketing)
Whether you’re surrounded by snow banks or palm trees, this holiday season will share one characteristic around the United States: it will be busy. And whether you’re as busy as you’d like to be or not, whatever size holiday crowd you have can bring you more money...
Quick Waitstaff Training Tip: Recommend a Large
When you train your servers to sell effectively, your profits will increase and so will their tips. Everyone wins! Training servers to recommend the larger size is a simple but powerful sales strategy, particularly effective when selling beer. Conduct a quick...
QSR Tip: More Fun in the Drive Thru
We all know that accuracy and speed (in that order) are the most important components of a successful drive thru, but little surprises in the drive thru can make it more fun for everyone. Throw candy in the bag. Sure, it sounds simple, but it’s inexpensive and sure to...
Real-world Waitstaff Training
Role-playing is a perfect way to give servers an opportunity to practice dialogue before they approach guests with it. Follow these guidelines to make the role-playing exercise worth the effort. Establish real-life examples using props and co-workers playing the part...
Quick-Service Training: Focus on Accuracy
Train your quick-service employees that accuracy is about getting the order right, no matter what. Most mistakes occur when guests make special requests. Hold the pickles. Easy on the mayo. No olives. There’s a huge difference between hearing and understanding. To...
