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Increase Sales with Server Role-Playing Training
Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to...
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Increase Sales with Server Role-Playing Training
Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to...
Recent Articles
Restaurant Training: It’s What You Do
Successful restaurant training is executed by exceptional leaders. When you think of the most effective and successful leaders, you probably think of the most charismatic ones. They exude passion and energy, and people stand in line to just to have a chance at being a...
Prop Up Your Bartender and Waitstaff Training
You'll see sales soar when you train servers and bartenders to use sales props. The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and bartenders...
Role-play: Upsell Well Drinks to Premiums
Let’s face it: the Absolut (or Stolichnaya or Grey Goose) tastes better than the house vodka. That’s why they cost more. Upgrading mixed drinks to premium drinks can boost your bar profits a little at a time… and create a better drink for your guests. Train your...
The Secret to Sweet Success
One of the easiest ways to increase per-person check averages is to sell more desserts. Guests are dining out for a complete experience, not just a meal. Many times, they want to order dessert, they just need a little guidance to help them choose the perfect match for...
Increase Bar Profits Word for Word
Want to increase bar profits? Language is a good salesperson’s best friend. Which of the following sales pitches would most effectively move you to purchase something: “What can I getcha?” or “Have you had a chance to look over our drink list? We’re famous for our...
Decrease Turnover by Teaching Servers to Sell
Train your servers and bartenders to think and act like salespeople. Why? Because they’ll make a lot more money. Which, in turn, will make them happier employees. It's true ya know, money really can buy happiness! You'll decrease turnover by teaching servers to sell....
Restaurant Training Game – Top This!
Product knowledge training is an important part of your overall restaurant training program. It’s not enough for your employees to simply know their products. They also have to use that product knowledge to make sales. The Top This! contest can be used during a...
Learning Management Systems and You
The dinner rush is about to start. Do you know where your knowledge is?As a manager, how your staff learns, retains, and implements knowledge is your responsibility. This goes far beyond what you may have traditionally considered “training.” From service and sales to...
Quick Service Staff Training – Remember LEAST
Empower your employees to respond properly to any kind of request. To be successful, they’ll need the training and the autonomy to make good decisions. You’ll need to support them, even if they make mistakes from time to time. In those cases, it’s wise to discuss the...
Heat of the Moment Training
Some of the best training happens in the heat of the moment. That’s why trainers and managers need to see themselves as coaches whenever they’re interacting with staff and guests. Consider these coaching strategies: On the floor, they can observe the service and sales...
Training to Make Your Restaurant a Vacation Station
Regardless of whether or not you’re in a hot spot for tourism, summertime always brings in vacationing people from out of town, out of state, or out of the country. These people have to eat, why not make it at your place? Train servers to ask about vacations at the...
Restaurant Training Tip: How to Lead a Training Session
Team meetings give you an opportunity to train, to coach and to inform. Whether it’s a brief pre-shift meeting or a longer session, your role as the facilitator is to define objectives for the meeting and manage the time and discussion to ensure those objectives are...
