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Increase Sales with Server Role-Playing Training
Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to...
Featured Article
Increase Sales with Server Role-Playing Training
Make role-playing part of your pre-shift team meetings and train servers to assume the sale! Servers often determine what a customer orders, so why not be sure that they’re recommending items in the best possible (and profitable) way? Take advantage of role playing to...
Recent Articles
Build Guest Loyalty with Family-friendly Service
Did you know? Kids drive more and more decisions on where families choose to eat. Your menu only plays a minor role in delivering family-friendly service. Waitstaff training specifically geared at providing top-notch service to your youngest customers will go a long...
10 Ways to Sell More Wine
The holidays create excellent opportunities for servers to suggest and sell more wine and champagne. Use your pre-shift team meeting to introduce new ideas to sell more wine and champagne, and do quick role-play exercises to practice the strategies. Below are 10 Ways...
Turn Happy Hour into a Happy Meal
To make the most out socializing deal seekers who come by during happy hour, you need to be sure your servers are increasing food sales at the bar. Bartending training is the key.Hundreds, if not thousands, of dollars can be lost because of poor systems supporting the...
Sell Smarter, Not Harder: Bold Ideas to Boost Productivity
Everyone talks about working smarter, instead of harder, but in the restaurant industry many of those productivity tips fly out the window when you’ve got a 10-top in the back and a line out the front door. What's a manager to do – what's a server to do – except keep...
Waitstaff Training to Increase Drink Sales
With summer just around the corner, now is the time to train your staff to increase specialty drink sales. Step up your marketing and waitstaff training efforts to actively sell summer specialty drinks this season. Here are some ideas to get you started:Select the...
The Sweet Deal of Dessert Sales
Improving dessert sales leads to higher profits for the restaurant and increased tips for servers. Better yet, finishing off a meal with an amazing dessert improves the overall experience for guests. It’s a sweet deal for everyone!4 Ways to Sell More Desserts1 –...
S.A.L.E.S – Sell A Little Extra Something
How do you increase sales in your restaurant? You can have the most innovative concept and fantastic menu items in your area, but if your restaurant training program is ineffective, you'll never have the opportunity to get the word out about your operation.A key...
Appetizing Dialogue to Increase Sales
Unoccupied time passes slower than occupied time. That’s why increasing appetizer sales not only improves restaurant sales and server tips, it also improves the overall guest experience. Suggesting and selling appetizers fills up the time between guests ordering an...
Restaurant Sales Poised for Growth
For the eighth consecutive year, industry experts project that restaurant sales will continue to grow in 2017. Now that we’re well into the second quarter of the year, that’s not ringing true for everyone. Even though consumer spending is likely to continue to rise,...
Train Servers When to Sell More Wine
When was the last time you trained your servers on how to sell more wine? It's probably time for a refresher course! Remind waitstaff that wine sales are a great boost to check averages and tips. There are at least five optimal times during a meal to sell more wine --...
How to Maximize Sales Training
Everyone knows they need to train. And train. And train. But, it’s like exercising or flossing. Sure, we should, but not everyone has the time to do it every day. Instead of making the daily commitment to training, some managers tend to save training for new hires and...
Prop Up Your Bartender and Waitstaff Training
You'll see sales soar when you train servers and bartenders to use sales props. The restaurant business is show business — and your servers and bartenders should never go “on stage” without their props. Sales props, that is. What are they? Tools servers and bartenders...
