Our Restaurant Blogs
We’re continually publishing articles to help others become better trainers, better leaders, and better business managers.
Our Blogs > Restaurant Articles
Restaurant Published
On-the-Job Training Done Right
There’s no doubt about it – people learn best by doing. That’s why on-the-job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work. It’s not enough to...
On-the-Job Training Done Right
There’s no doubt about it – people learn best by doing. That’s why on-the-job training is such a critical component of your restaurant’s overall learning management strategy. Keep in mind, though, not all training that happens on the job will work. It’s not enough to...
How to Integrate New Employees into Your Restaurant Team
Your new server seems bright enough, and they have more experience than most of the people on your team, so why not fly through training and get them out on the floor? Well, maybe because they’ll walk out the door if you do. Why? Because the more employees know, the...
How to Integrate New Employees into Your Restaurant Team
Your new server seems bright enough, and they have more experience than most of the people on your team, so why not fly through training and get them out on the floor? Well, maybe because they’ll walk out the door if you do. Why? Because the more employees know, the...
Recent Posts:
Recent Articles
Service Vs. Hospitality
With restaurants re-opening under strict guidelines, differentiating yourself from the competition is more important than ever. Managers who focus only on product offerings and special offers will struggle to make a strong comeback. It’s too easy to be replicated....
Targeting Restaurant Teamwork
Teams, in any context, share common goals and a clear mission. As you adjust to changes at your restaurant, your restaurant team needs to adjust a well. How has the team's mission changed? What goals are striving to achieve through restaurant teamwork? Do all your...
Be Ready to Weather the Next Storm
With everything you and your restaurant staff have been through in the past few months, you've earned the right to say you've weathered the worst of storms. Figuratively speaking, that is. As you re-open, and especially if that re-opening includes expanded patio...
Your Patio Dining Checklist
As many restaurants re-open or prepare to re-open, expanded use of patio dining is part of many plans. In addition to the myriad of health and public safety guidelines you must follow, keep in mind this tried-and-true checklist to help you prepare for serving guests...
The Restaurant Business is Like Show Business
The restaurant and bar business is like show business. Your servers are the stars of the show. Back-of-house and support staff members are your crew. And you? You’re the head honcho – producer, director, financier, coach. Your cast takes their cues from you.How to Wow...
Training Bussers on Their Role in the Cycle of Service
Every member of the restaurant team plays a critical role in exceeding guests' expectations and ensuring guests leave with a positive impression of the restaurant. Team members in the service assistant, or busser, position are no exception. Part of your job as a...
Start the Guest Visit Off Right with Host Staff Training
The Cycle of Service breaks down a guest’s visit into separate steps, following the guest experience from the moment guests pull into the parking lot until that final moment when they walk out the door. The initial contact guests have with your restaurant sets the...
Three Keys to Effective Restaurant Management
You can do it, we know you can. You can be the manager, leader, and coach you are destined to become. Now is the time to take what you know, study what you don’t and make your plans become reality. If these goals sound too lofty, think about what's at stake. The...
Put the Special Back in Specialty Drinks
What’s the point in ordering and stocking all those funky drink mixes and garnishes for unique specialty drinks if servers don’t suggest and sell them? Suggesting just the right kinds of specialty drinks to the right people can be an art form. It is also the perfect...
What’s the Key to Restaurant Guest Loyalty?
Hint: It’s right in front of you, literally. It’s the productivity of your back-of-house staff. It’s the friendliness of your host. It’s the knowledge and pizazz of your servers. It’s how you work the room on every shift. Does that mean you and your staff have to be...
Clarify Your Restaurant Marketing Offers
It’s disappointing — even infuriating — for customers redeeming a special offer to find out that what they thought they were getting just isn’t the case. Confusing or missing language in the promotional piece is often to blame. Say what you mean in your restaurant...
8 Ways to Increase Restaurant Sales
Servers are either order-takers or salespeople. Order-takers do the bare minimum to get by, while salespeople focus on making suggestions that will enhance the guest's dining experience. They sell more and, therefore, they make more. It takes more work to be a...
