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How to Integrate New Employees into Your Restaurant Team
Your new server seems bright enough, and they have more experience than most of the people on your team, so why not fly through training and get them out on the floor? Well, maybe because they’ll walk out the door if you do. Why? Because the more employees know, the...
How to Integrate New Employees into Your Restaurant Team
Your new server seems bright enough, and they have more experience than most of the people on your team, so why not fly through training and get them out on the floor? Well, maybe because they’ll walk out the door if you do. Why? Because the more employees know, the...
How to Grow Your Team in Today’s Job Market
The job market may be tough right now, but there are still candidates out there who will serve you and your guests well, both in the kitchen and in the front of the house. An excellent restaurant staff recruiting plan is the key to good hiring. After all, if you can’t...
How to Grow Your Team in Today’s Job Market
The job market may be tough right now, but there are still candidates out there who will serve you and your guests well, both in the kitchen and in the front of the house. An excellent restaurant staff recruiting plan is the key to good hiring. After all, if you can’t...
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Motivate Servers to Increase Sales
You can train servers to take orders or you can motivate them to increase sales. When you start coaching salespeople instead of just training servers you’ll find that sales and service will improve. The most important thing to remember is that you can’t be everywhere...
Top 10 Best Practices for Responsible Alcohol Sales
It’s no secret that full-service restaurants rely on alcohol sales to make a profit. Recent changes to state laws have allowed many operations to sell alcohol as part of take-out and delivery orders. No matter how you’re serving alcohol to your guests, follow these 10...
Dealing with Angry Restaurant Customers
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
10 Wine Marketing Tips for the Holidays
It's no surprise that wine and champagne sales spike during the busy holiday season. As people celebrate the season, wine and champagne almost sell themselves. Almost. Now is a great time to ramp up your wine marketing program to get the most out of your holiday sales...
Is Your Staff Prepared to Serve Alcohol Responsibly?
For full-service restaurant owners, alcohol sales are critical to a restaurant’s profitability. With profit margins generally higher for alcohol than food, selling and upselling beer, wine, and liquor can make or break a restaurant’s success. But with great profit,...
Why Server Training Contests Don’t Work (And How Yours Can)
You’re giving away an iPad, travel miles, gift cards, or whatever your servers said they wanted as prizes, and yet your server training contests are still failing. You’re out of ideas, cash, and patience, and your sales still aren’t where you want them to be. What’s...
Is Your Guest Service Proactive or Reactive?
When you have a reactive approach to guest service, you and your staff wait for guests to tell you what they need, and then you take care of it. When you and your staff are stuck in reactive mode, it affects every level of service. The kitchen gets backed up, servers...
The Key to Exceptional Service
Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the different reasons people visit restaurants. They vary a great deal, from quick lunches to business meetings...
Do You Know the Four Ps of Product Knowledge?
Product knowledge is a key to both increasing sales and improving order accuracy. The more your staff knows about your menu items, the more comfortable they'll be suggesting them to your guests. This goes for employees covering the phones, too. If a customer is trying...
Improving Order Accuracy
Order accuracy is always a critical element of delivering exceptional service, but it's even more important when your staff is taking to-go orders over the phone or fulfilling orders placed online. When customers take their food to go or have it delivered, it's even...
Service Vs. Hospitality
With restaurants re-opening under strict guidelines, differentiating yourself from the competition is more important than ever. Managers who focus only on product offerings and special offers will struggle to make a strong comeback. It’s too easy to be replicated....
Targeting Restaurant Teamwork
Teams, in any context, share common goals and a clear mission. As you adjust to changes at your restaurant, your restaurant team needs to adjust a well. How has the team's mission changed? What goals are striving to achieve through restaurant teamwork? Do all your...
