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How to Grow Your Team in Today’s Job Market

How to Grow Your Team in Today’s Job Market

The job market may be tough right now, but there are still candidates out there who will serve you and your guests well, both in the kitchen and in the front of the house. An excellent restaurant staff recruiting plan is the key to good hiring. After all, if you can’t...

How to Grow Your Team in Today’s Job Market

The job market may be tough right now, but there are still candidates out there who will serve you and your guests well, both in the kitchen and in the front of the house. An excellent restaurant staff recruiting plan is the key to good hiring. After all, if you can’t...

read more
Moments of Truth

Moments of Truth

Whether you’re serving a packed house or offering curbside delivery, you and your staff have many chances to impress – or disappoint – guests. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember,...

Moments of Truth

Whether you’re serving a packed house or offering curbside delivery, you and your staff have many chances to impress – or disappoint – guests. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember,...

read more

Recent Posts:

What Are the Safety Hazards in Your Restaurant?

What Are the Safety Hazards in Your Restaurant?

Effective restaurant teams have members who look out for each others' safety. Teamwork is essential to maintaining a safe restaurant, and the opposite is also true. As a manager, the safety of your employees and guests is your responsibility. Ask yourself these...

Why Train?

Why Train?

Training your restaurant employees on service and sales is more important today than it's ever been. To survive and thrive going forward, you'll have to increase per-person check averages without drastic price hikes, all while delivering service that brings guests...

It’s Time to Manage the Wait

It’s Time to Manage the Wait

Time is the one thing we all need more of, right? That's true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests' time needs. Keeping the meal going at a steady pace is what most guests are looking for, and...

Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...

Restaurant Incentives, Rewards & Contests

Restaurant Incentives, Rewards & Contests

Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...

Add Fun to Your Team Training

Add Fun to Your Team Training

Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...

What Alcohol Awareness Month Means to Restaurants

What Alcohol Awareness Month Means to Restaurants

For full-service restaurants, alcohol sales can make up a significant portion of overall profits. For many operations, promotions related to alcohol (think happy hour and other drink specials) are a major draw for both new customers and regulars. While the promotional...

Mission: Possible

Mission: Possible

If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment in your restaurant, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you...

Train Your Staff on the Entire Guest Experience

Train Your Staff on the Entire Guest Experience

Restaurant service is much more than delivering hot food hot and cold food cold. Service is an invisible product. It's what sets your restaurant apart from the competition and creates repeat business and referrals. Exceptional service takes hard work by everyone on...

How to Sell More Appetizers

How to Sell More Appetizers

Guests love appetizers, and so should you. With restaurant capacity limited in many areas, it's more important than ever to train servers to sell appetizers and other add-on items. There's another benefit, too: unoccupied time passes slower than occupied time....

Motivate Servers to Increase Sales

Motivate Servers to Increase Sales

You can train servers to take orders or you can motivate them to increase sales. When you start coaching salespeople instead of just training servers you’ll find that sales and service will improve. The most important thing to remember is that you can’t be everywhere...

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