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The Value of Teamwork (And How to Make the Most of It)
Teamwork, simply stated, is less me and more we. Each member has a different role on the team. The strengths – and weaknesses – of each team member are unique, but they are all working toward the same goal. Individual efforts contribute to the team’s success, but the...
The Value of Teamwork (And How to Make the Most of It)
Teamwork, simply stated, is less me and more we. Each member has a different role on the team. The strengths – and weaknesses – of each team member are unique, but they are all working toward the same goal. Individual efforts contribute to the team’s success, but the...
Train to Retain
Restaurant training is multi-faceted. It’s not a single event, it’s an ongoing process. It’s not one thing you do on one day, it’s many things you do every day. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also...
Train to Retain
Restaurant training is multi-faceted. It’s not a single event, it’s an ongoing process. It’s not one thing you do on one day, it’s many things you do every day. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also...
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Recent Articles
Top Traits All Great Salespeople Have (And Where They’re Hiding in Your Operation)
It’s easy to recognize a salesperson, right? It’s that extrovert server who loves sales contests. Or, it’s that steady pro who comes in early to find out how the chef prepares the specials. Or, it might be the host who keeps asking for a chance. They're friendly, but...
How to Outrun the Competition
You’ve heard the story: Two hikers encounter an angry bear in the forest. One of them opens their backpack, pulls out their running shoes, and begins putting them on as fast as they can. The other watches and says incredulously, “You don’t think you’re going to outrun...
Types of Selling for Restaurant Servers
The basis of any restaurant training program aimed at increasing sales must first cover the basic types of selling. Take a look: Upselling is enhancing an item already ordered (such as “up-sizing” a value meal or a draft beer, or adding cheese and guacamole to a...
What Are the Safety Hazards in Your Restaurant?
Effective restaurant teams have members who look out for each others' safety. Teamwork is essential to maintaining a safe restaurant, and the opposite is also true. As a manager, the safety of your employees and guests is your responsibility. Ask yourself these...
Why Train?
Training your restaurant employees on service and sales is more important today than it's ever been. To survive and thrive going forward, you'll have to increase per-person check averages without drastic price hikes, all while delivering service that brings guests...
It’s Time to Manage the Wait
Time is the one thing we all need more of, right? That's true for our guests, too. Make sure your restaurant service training includes teaching your staff to serve guests' time needs. Keeping the meal going at a steady pace is what most guests are looking for, and...
Mentor Material? (Maybe Not)
Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every sales contest and loyal guests ask for her by name. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not always...
Restaurant Incentives, Rewards & Contests
Performance is driven by behavior, and behavior is driven by four factors: communication, training, measurement, and rewards. Incentives and contests will do little to improve attitude, but they can work wonders to change or enhance behavior and therefore improve...
Responsible Beverage Service Training – What Does Your State Require?
On a federal level, laws related to alcohol beverage service are fairly straight forward. The 21st amendment to the constitution repealed prohibition and handed over control of alcohol sales and distribution to the states. The feds took some of that control back with...
Add Fun to Your Team Training
Forget the whiteboard and throw away the felt-tip pens (at least for now). Spring fever is in full swing and the only way you’ll keep your team focused on any type of restaurant training is to make it as fun – and useful – as possible. So use your imagination to find...
What Alcohol Awareness Month Means to Restaurants
For full-service restaurants, alcohol sales can make up a significant portion of overall profits. For many operations, promotions related to alcohol (think happy hour and other drink specials) are a major draw for both new customers and regulars. While the promotional...
Mission: Possible
If you don’t know where you’re going, you probably won’t wind up there. Before you can build a team environment in your restaurant, you must first decide on the team mission – where do you want it to go? What do you want it to do? By defining a clear team mission, you...
