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How to Solve Your Restaurant Staffing Challenges
Whoever said “winning isn’t everything” never ran a restaurant. A drive down any street in America shows just how fierce the competition is in this industry. These days, it’s not just customers you’re competing for. You’re competing for quality employees, too....
How to Solve Your Restaurant Staffing Challenges
Whoever said “winning isn’t everything” never ran a restaurant. A drive down any street in America shows just how fierce the competition is in this industry. These days, it’s not just customers you’re competing for. You’re competing for quality employees, too....
May Marketing Ideas for Restaurants
The weather is getting warmer, and it's time to heat up your sales! It may surprise you how many national observances are in May. And while many of us don’t “celebrate” them, they can be effective tie-ins for creative summer promotions. Here are some May marketing...
May Marketing Ideas for Restaurants
The weather is getting warmer, and it's time to heat up your sales! It may surprise you how many national observances are in May. And while many of us don’t “celebrate” them, they can be effective tie-ins for creative summer promotions. Here are some May marketing...
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Capitalize on Carryout Sales
When customers call full-service or family dining restaurants to order carryout, they often don’t have a menu. Even those who look up on your menu online may still need some help making a decision. Use this opportunity to guide them to making choices they’ll enjoy –...
Better Hiring: Use an Interview Agenda
The key to better managing your labor costs is to turn over the applicants, not the employees. How? Become a better interviewer. The most important part of any interview comes in the planning. Being well prepared will send a clear message to applicants that you’re...
QSR Tip: More Fun in the Drive Thru
We all know that accuracy and speed (in that order) are the most important components of a successful drive thru, but little surprises in the drive thru can make it more fun for everyone. Throw candy in the bag. Sure, it sounds simple, but it’s inexpensive and sure to...
Close to Open Management
It’s easy for one manager or several employees to overlook key tasks required for a successful close – and a successful close means a successful opening the following day. Start by listing each job position by category and add one for management. Then look at tasks...
The Power of a Dollar
Here's a simple exercise: Write down your approximate daily customer count. Now write down the number of days you're open. Multiply number two times number one. Add a dollar sign to the left of your answer to #3. Look at that last figure long and hard. How'd you like...
Real-world Waitstaff Training
Role-playing is a perfect way to give servers an opportunity to practice dialogue before they approach guests with it. Follow these guidelines to make the role-playing exercise worth the effort. Establish real-life examples using props and co-workers playing the part...
Workplace English – Communicating Effectively with Your Spanish-speaking Employees
Spanish-speaking employees are often critical members of a restaurant team, and learning to bridge that communication gap is an important skill. Keep these tips in mind: Focus on communicating the main idea - keep phrases and sentences as simple as possible. Don't use...
Quick-Service Training: Focus on Accuracy
Train your quick-service employees that accuracy is about getting the order right, no matter what. Most mistakes occur when guests make special requests. Hold the pickles. Easy on the mayo. No olives. There’s a huge difference between hearing and understanding. To...
Restaurant Management Tip – Take a Lap
Few actions can place you in a positive light better than leaving on a positive note at the end of each working day. As you depart for the day, take a lap around your entire restaurant, shaking hands and thanking employees, by name, for the good efforts and support....
Restaurant Marketing with the One-two Punch
The mistake many business people make is to view a particular promotion as an end in itself. Effective marketing, however, isn’t a one-shot deal. Your goal should be not only to attract new customers, but also to encourage them to make purchases, enjoy the service or...
Increase Sales with Suggestive Selling
Many servers have acquired a negative impression of suggestive selling. Often we hear: "I don’t want to be pushy! " Suggestive selling is just that — giving your guests all the options that they have to enjoy a well-rounded dining experience. "I have a lot of regulars...
Contests for Your Restaurant Kitchen Staff
Contests for the heart of the house can be hard to find. Here’s one designed exclusively for cooks. It’s easy to implement and can help stimulate creativity and pride among your kitchen staff. It will also benefit your menu merchandising efforts. To pull this off, all...
