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Behavioral Interviewing
Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future. So when you're looking at a potential employee, their history can give you a good idea of what their future with the...
Behavioral Interviewing
Behaviors are formed over time through repetition. If an individual has done something in the past, they’re more likely to repeat it in the future. So when you're looking at a potential employee, their history can give you a good idea of what their future with the...
How to Solve Your Restaurant Staffing Challenges
Whoever said “winning isn’t everything” never ran a restaurant. A drive down any street in America shows just how fierce the competition is in this industry. These days, it’s not just customers you’re competing for. You’re competing for quality employees, too....
How to Solve Your Restaurant Staffing Challenges
Whoever said “winning isn’t everything” never ran a restaurant. A drive down any street in America shows just how fierce the competition is in this industry. These days, it’s not just customers you’re competing for. You’re competing for quality employees, too....
Recent Posts:
Recent Articles
Don’t Forget the Holiday Party for Your Employees
During the holiday season, we’re so busy making sure our customers are feeling the love, our employees are often left out. And that’s okay. Employees you want to keep want to be busy… they want to earn more tips, make the shift fly by and maybe get some overtime....
Improve Communication with Your Spanish Speaking Employees
If you have Spanish-speaking employees in your restaurant, show them how important they are to you and your operation by making an effort to communicate with them in their own language. You may not want or be able to become fluent, but it's not hard to learn some...
Make More Money This Holiday Season (Without More Marketing)
Whether you’re surrounded by snow banks or palm trees, this holiday season will share one characteristic around the United States: it will be busy. And whether you’re as busy as you’d like to be or not, whatever size holiday crowd you have can bring you more money...
Marketing Tip: Co-Branding Menu Items
Would Starbucks coffee ice cream add to your dessert list? Would Billy Bob’s local barbeque sauce boost the sales of your ribs? Would an Oreo crust make your cheesecake sound more appealing? Many restaurant managers find that co-branding menu items leads to...
Raise the Bar on Employee Expectations
Your employees will rarely perform above your expectations. That’s why you should keep raising them. Constant feedback will show your employees where they stand — and where they should be going. If you’re bending the rules for one low-performing employee, the rest of...
Quick Waitstaff Training Tip: Recommend a Large
When you train your servers to sell effectively, your profits will increase and so will their tips. Everyone wins! Training servers to recommend the larger size is a simple but powerful sales strategy, particularly effective when selling beer. Conduct a quick...
Turn People Issues into Restaurant Leadership Opportunities
As a restaurant manager, you’ve undoubtedly faced people issues. How you handled them – and continue to handle them – will have a profound impact on your entire waitstaff, not just the servers you’ve counseled. The last thing you want to do is promote turnover in your...
Quick Marketing Idea: A Reward that Pays You Back
At a recent blood drive, a donor received a coupon for a half-price admission to a theme park, a certificate for 20 percent off at a grocery store and a punch card that promised a free meal after five blood donations. The donor was only hoping for the cookie and juice...
Customer Contests: Wanna be a Winner?
Summer is the perfect time to host a contest in your operation that’s sure to get people talking… and visiting your operation! Poetry contest: Ask kids and other writer wannabes to write a review of your restaurant or a specialty menu item in the format of a poem....
Pour On the Profits: Eliminate the Extra Splash
Good bartenders are worth their weight in gold – literally. If drinks are measured accurately, taste “just right” and are served quickly and efficiently, you can count on a profitable business. Too often, though, you’ll find bartenders who are “in business” for...
Hire the Best Servers by Asking the Right Questions
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
The Ultimate Question
By John Brandt, Jr., The Brandt Group, Ltd. For most restaurants, this is the time of the month where managers and owners are reviewing their profit and loss statements for the previous month. A “P&L” is an essential tool in running any successful restaurant. ...
