Articles | Restaurant

Training

Management

Human Resources

Marketing

Service & Sales

Operations

How to Stay Sane During the Holidays

How to Stay Sane During the Holidays

No matter what Charles Dickens may have led us to believe, Scrooge was not a banker. No, he worked in a restaurant and Tiny Tim was at Table Four spilling his drink and fighting with his brother. Well, maybe not, but that would definitely explain why Scrooge was such...

Featured Article:


How to Stay Sane During the Holidays

No matter what Charles Dickens may have led us to believe, Scrooge was not a banker. No, he worked in a restaurant and Tiny Tim was at Table Four spilling his drink and fighting with his brother. Well, maybe not, but that would definitely explain why Scrooge was such...

read more
Are You Sure It’s a Restaurant Training Problem?

Are You Sure It’s a Restaurant Training Problem?

“No one’s doing what they’re supposed to! I’ve got too many training problems!”Wait! Are you sure you have too many training problems in your restaurant? Maybe you just don’t have enough restaurant training programs. Or maybe the problems aren’t...

Great Restaurant Marketing Expectations

Great Restaurant Marketing Expectations

You should avoid promising in your restaurant marketing materials what your operation can't deliver consistently. It's impossible to build repeat business if you're in the habit of building up customers' expectations only to pull the rug out...

Upsell Beer with Waitstaff Sales Training

Upsell Beer with Waitstaff Sales Training

There's nothing like a cold beer to beat the heat of the summer season. In fact, beer is so popular this time of year, it almost sells itself! But despite the easy sale, the beer trade comes with a few costly negatives: kegs take up space,...

That Dollop Packs a Wallop

That Dollop Packs a Wallop

We all want to be known for our generous portions at a reasonable price. After all, the American public is value conscious. But unless the extra dollop of sour cream is figured into the retail price of the item, your waitstaff needs to refrain...

None for the Road

None for the Road

It happens more than you think: In the walk-in, behind the bar, in the restroom, in the parking lot, and even in the manager’s office. Unfortunately, nobody sees it, nobody talks about it, and nobody wants to believe it’s happening. A recent...

Plan Your Work and Work Your Plan

Plan Your Work and Work Your Plan

Restaurant management is like show-biz, and the key to a flawless production is in the details. Follow these steps to plan your work and work your plan. Make a Plan Before starting on the day’s work, create an action plan for your restaurant...

Patio Dining: Prep to Please

Patio Dining: Prep to Please

As soon as the temperature gets above 60, you’ll have customers lined up to enjoy eating and drinking in the fresh air on your patio. If you have an patio dining area, or if you’re considering one, use this checklist to make sure you’re...

Why Do Restaurants Fail?

Why Do Restaurants Fail?

Why do restaurants fail? Despite the popular notion to the contrary, bad food or poor service alone never caused a restaurant to close. The bottom line is that restaurants fail because they couldn’t sell enough product to cover their costs. Your...

Use Mystery Applicants to Improve Restaurant Hiring

Use Mystery Applicants to Improve Restaurant Hiring

So you think you’ve got this hiring thing down. You’ve joined all the right groups. You’re recruiting in all the right places. You know how to ask the right questions. But still those less-than-suitable employees keep slipping through to muddle...

Never miss an article. Subscribe to RTO’s Blog.

Learn More About RTO’s Complete Training Solution.