Our Restaurant Blogs
We’re continually publishing articles to help others become better trainers, better leaders, and better business managers.
Our Blogs > Restaurant Articles
Restaurant Published
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Train Your Servers on The Art of Caring Behavior
Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What's Caring Behavior? Many things, really. But all boiled down, it's making guests feel important. Important enough to be: Acknowledged no...
Train Your Servers on The Art of Caring Behavior
Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. What's Caring Behavior? Many things, really. But all boiled down, it's making guests feel important. Important enough to be: Acknowledged no...
Recent Posts:
Recent Articles
Generate Guest Loyalty Ideas with Team Suggestions
No one knows your guests better than your servers. So if you're looking for guest loyalty ideas, look to your staff. Not only are you sure to generate some great ideas, team members will be more committed to see those ideas implemented successfully.Start by breaking...
Behind Every Great Restaurant Manager….
They’re called everything from secretaries and administrative assistants to office administrators and office managers. Whatever the title, a well-trained and dedicated employee in this role is another key element to the quality of your life and the quality of your...
A KISS for Valentine’s Day
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
Interview Right to Assemble a Team that Sticks and Clicks
Even managers who interview thousands of applicants throughout their careers make mistakes and hire the wrong people. It’s often because they approach the process the same way they did five, 10, even 15 years ago. Not a good idea, especially when you consider the fact...
Use the Star Treatment to Build Guest Loyalty
Everyone wants to feel important and appreciated. It's simple -- serving restaurant customers as if they’re royalty builds guest loyalty. Implement "The Star Treatment" as part of your marketing plan and it will pay for itself again and again in the form of repeat...
Are You Part of the 8%?
Did you know that only a small percentage of people – maybe as low as 8% -- accomplish their resolutions? With the right planning, you can be part of that 8%. Your professional goals for the new year are different from your personal ones. You may not lose 15 pounds or...
Waitstaff Training in The Real World
When training your employees in the fine art of service and sales, it's not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.If employees...
Waitstaff Role-Playing to Sell the Holidays Sooner
The best server training strategy is practice. Try this waitstaff role-playing strategy with your team to generate leads for all types of holiday gatherings.Server: Thanks again for coming in tonight. Did you enjoy your evening?Customer 1: Yes, very much!Server:...
Train Servers When to Sell More Wine
When was the last time you trained your servers on how to sell more wine? It's probably time for a refresher course! Remind waitstaff that wine sales are a great boost to check averages and tips. There are at least five optimal times during a meal to sell more wine --...
You’re Promoted! Now What?
You've been promoted (yea!) and your friends couldn't be happier for you. And why not? Sharon was late again and Cody snapped at a guest... but hey, it happens. You're an understanding kind of new restaurant manager.Or maybe... you've been promoted (finally!) and you...
How to Maximize Sales Training
Everyone knows they need to train. And train. And train. But, it’s like exercising or flossing. Sure, we should, but not everyone has the time to do it every day. Instead of making the daily commitment to training, some managers tend to save training for new hires and...
How Millennials are Changing Your Customer Base
Remember that bratty kid from years ago who tossed his mac-and-cheese on the floor and threw a fit until his parents caved and ordered him a steak? Well, he’s all grown up now, and he’s bringing about 80 million of his friends to the marketplace as eager consumers....
