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Change Is Good for Restaurant Teams
In a restaurant environment -- and most any work environment -- work roles will change when teams begin to form. As the restaurant manager, it's your job to begin preparing for the inevitable resistance. It will start with the familiar complaint: “That’s not my job,”...
Change Is Good for Restaurant Teams
In a restaurant environment -- and most any work environment -- work roles will change when teams begin to form. As the restaurant manager, it's your job to begin preparing for the inevitable resistance. It will start with the familiar complaint: “That’s not my job,”...
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
Grime Doesn’t Pay – Keep Your Restaurant Clean
It’s hard to keep things clean if you aren’t aware of them. But paying attention doesn’t have to be a full-time job. The important thing is to know when and where to look for cleanliness problems. Your customers care about at least three things: the appearance of your...
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Recent Articles
The Sweet Deal of Dessert Sales
Improving dessert sales leads to higher profits for the restaurant and increased tips for servers. Better yet, finishing off a meal with an amazing dessert improves the overall experience for guests. It’s a sweet deal for everyone!4 Ways to Sell More Desserts1 –...
S.A.L.E.S – Sell A Little Extra Something
How do you increase sales in your restaurant? You can have the most innovative concept and fantastic menu items in your area, but if your restaurant training program is ineffective, you'll never have the opportunity to get the word out about your operation.A key...
Restaurant Training and Incentives for Part-Timers
Maybe your experience has been that most restaurant training seems to be “Teflon-coated” — no matter how often you train, it just won’t stick with the trainees. Think of contests, incentives and rewards as habit-breaking devices that supplement and support training....
Appetizing Dialogue to Increase Sales
Unoccupied time passes slower than occupied time. That’s why increasing appetizer sales not only improves restaurant sales and server tips, it also improves the overall guest experience. Suggesting and selling appetizers fills up the time between guests ordering an...
Restaurant Hiring: Hospitality Begins at the Interview
Job interviews are stressful experiences for everyone. This holds true for restaurant hiring, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
The Success Formula for Restaurants
Put simply, the philosophy of Service That Sells! is about delivering hospitality and a customized experience for each guest the way he or she wants it to be. The success formula for restaurants is easy — execution each and every day is not. The formula goes like...
Restaurant Sales Poised for Growth
For the eighth consecutive year, industry experts project that restaurant sales will continue to grow in 2017. Now that we’re well into the second quarter of the year, that’s not ringing true for everyone. Even though consumer spending is likely to continue to rise,...
Vacation Station: Restaurant Marketing Ideas for Summertime
This summer, the Griswolds all over the United States are hitting the highway, making memories (and, after awhile, searching for sanity). Whether you’re located near a hot spot or the middle of nowhere, you can be sure that someone will be visiting from out of town,...
Waitstaff Training Mistakes and How You Can Avoid Them
How effective is your waitstaff training program? When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. How the message is communicated is equally important, which can lead to shortcomings...
What’s Good Today?
Suggestive Selling in Quick Serve RestaurantsNo one wants to feel like a wallet with a person attached. Customers are individuals and want to be acknowledged that way. From the first day cashiers start working, train them to make eye contact, smile, learn the names of...
It’s 2017 – Where’s Your Restaurant Loyalty Program?
Most of us can remember those old punch cards where guests get a free dessert on their 10th visit to the restaurant. Back in the day, that type of restaurant loyalty program worked. It told guests, “We’re glad you chose our restaurant, and here’s a little something to...
Steps You Can Take to Prevent Harassment in Your Restaurant
What’s harassment… and what’s humorous? What’s threatening… and what’s flattering? It depends who you ask… and who’s complaining. As a restaurant manager, your job is to err on the side of what an employee could be feeling. Don’t try to read what your employee is...
