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Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Employee-Friendly Policies
Employee policies, whether they are written down in a handbook or implied through workplace culture, make a huge difference in your restaurant’s atmosphere. Your employees make up a huge part of your restaurant’s experience after all, through the service they provide,...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Waitstaff Training: Set the Standards
We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and...
Recent Posts:
Recent Articles
How to Set Restaurant Training Goals
Think back on your last restaurant training session. Did you just talk about the specials and the broken cooler? Did you mention service or just remind waitstaff to smile? Did you tell team members exactly what you expect from them… and how they can deliver it? Are...
Appearance Standards for Restaurants: Grime Doesn’t Pay
How important are appearance standards in your restaurant? Put yourself in your guests’ shoes. Imagine you walk up to a restaurant and see trash in the parking lot, a burned out light bulb above the door, dirt in the foyer, and a promotional poster for an event that...
Boost Your Waitstaff Sales Training
Sell more appetizers. Sell more premium drinks. Don’t forget about desserts. Did you charge for that side of sour cream? Waitstaff sales training is more than just selling, it's an overall sales strategy.As restaurant managers, we know how hard it is to make this...
Epic Restaurant Training FAIL
Put Jon through appetizer sales training: Check. Have the new hostess read the orientation manual: Check. Show Sue how to rotate food in the walk-in: Check. If your day feels like a series of never-ending training to-dos, you’re probably doing it wrong. Training...
Setting Your Restaurant Training Stage
The restaurant business is like show business. Your back-of-house staff is your crew, and your front-of-house staff is your cast. Your guests – the most important people in your restaurant – are your audience. And you? You’re everything else – producer, director, and...
Online Training Clicks and Sticks
We live in a world of clicks. Answers to even some of the most complicated questions are just a click or two away, satisfying the increasingly popular need for instant gratification. Many of your employees may not even know how to discover information without clicking...
Server Sales Training: Timing Really Is Everything
Your servers might know how to sell, but it’s often just as important to know when to sell. And that goes for management, too. Server sales training is the key. One successful restaurant chain discovered its appetizer sales were falling dramatically. Management...
Restaurant Success is in the Details
The big-picture reality of running a successful operation is more than enough to obscure the little things that are equally important. It's often the fine brush strokes, after all, that distinguish a work of art from what's hanging in run-of-the-mill motels. The same...
Build Guest Loyalty with Family-friendly Service
Did you know? Kids drive more and more decisions on where families choose to eat. Your menu only plays a minor role in delivering family-friendly service. Waitstaff training specifically geared at providing top-notch service to your youngest customers will go a long...
New Ways to Inspire Your Restaurant Team
A lot of ink has been spilled emphasizing the importance of employee incentive programs. Too often, however, such programs take the form of sales contests that pit employees against one another, which isn't always the best thing for your restaurant team.Take a break...
Climate Control: Improving Restaurant Team Morale
A negative restaurant environment will destroy your team-building efforts. Before you can get employees to work together, you have to make them happy about working in general. As a manager and leader, you set the tone for the restaurant. Your interactions with...
How Bartenders Make or Break Your Operation
Good bartenders are worth their weight in gold—literally. If drinks are measured accurately, taste “just right” and are served quickly and efficiently, you can count on a brisk business. Too often, though, you’ll find bartenders who are “in business” for themselves,...
