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Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
Train Servers to Prevent Alcohol Sales to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...
Train Servers to Prevent Alcohol Sales to Minors
It’s against the law to sell alcohol to minors, but that won’t stop them from trying to purchase it at your restaurant. If they succeed, and your restaurant is caught selling to minors, you and your employees could face fines and potentially a loss of your liquor...
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Recent Articles
Do-It-Yourself Sales Goals
Having your staff commit to individual sales goals every shift is a great way to ensure that expectations aren’t too high for those less capable. When applied to a contest format, the Do-It-Yourself approach helps keep interest high and everyone in the running for the...
Can You Spare Some Change?
Change nothing, and nothing changes. So unless you’re completely satisfied with the performance of your restaurant exactly as it is, change is not just inevitable, it’s necessary. Some change in your restaurant might be brought about by circumstances beyond your...
How to Energize Your Compliance Training
Okay, we’ll admit it… even the term “compliance training” feels way too boring to excite your people-loving restaurant staff. Although topics such as PCI guidelines, age-restricted sales, harassment, security, and food safety may seem like necessary evils in your...
4 Elements of Successful Restaurant Teams
You’ve heard it — or maybe even said it — so many times that the mere mention of team can be perceived by your staff as nothing more than lip service. You can almost hear the empty promise: "Sure, coach, I’ll pitch in for the team." Yeah, right. In this business, too...
Turn Slackers into High Performers
We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...
Make Your Restaurant a Hostile-Free Work Environment
Restaurants can be like pressure cookers. In the back of the house, employees work in close quarters where speed and accuracy rule. In the front of the house, servers have to be on the top of their game to deliver exceptional service and sales worthy of big tips....
Restaurant Training to Improve Teamwork and Sales
Everything is fine. Customers are happy, employees are content… things are going well. So what’s missing? Maybe it’s that spark – that passion – that turns a job into a way of life. Your job as an operator is to build and feed that passion in your team members through...
Communicate Like the Leader You Are Meant to Be
It’s easy to communicate, right? For example, a restaurant manager says to a server, “Your check averages are the lowest on staff. Get your act together!” While that's technically communication, it's not effective, and it happens way too often. Anyone can communicate,...
Why Employees Quit (and How to Keep Them)
Turnover rates in the restaurant industry have always been high, topping 70% for the past few years. Some of this is just the nature of the business. As a major employer of teens, students, and part-time staffers, higher attrition is expected. Low unemployment...
Wanna Fight? Resolving Conflict in Your Restaurant
Not too many people want to argue, disagree, or openly oppose the views of their teammates or boss. Yet, it’s often those opposing views that can bring about productive and positive change for your restaurant. Yes, it’s true — conflict can be a good thing and can lead...
Take One for the Team
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
5 Ways to Increase Guest Loyalty
When you think “marketing,” you probably think about ways to bring new guests in the door. Diversifying your customer base does matter, but don’t forget about the guests you already have in your restaurant. Industry facts suggest that you may get more for your...
