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Server Training on Precision Service

Server Training on Precision Service

Server training on precision service is about executing the basic mechanics of service in a seamless fashion so guests will know just how seriously your staff members take their jobs. When servers implement the strategies of precision service, guests have a better...

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Server Training on Precision Service

Server training on precision service is about executing the basic mechanics of service in a seamless fashion so guests will know just how seriously your staff members take their jobs. When servers implement the strategies of precision service, guests have a better...

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Create Effective Employee Surveys

Create Effective Employee Surveys

No one ever said being a successful restaurant manager was easy. There's always room for improvement, and the best people to help you find ways to improve are right in front of you. Your employees are on the front line. Use their experience to...

Sales Contests to Increase Server Tips

Sales Contests to Increase Server Tips

To sell is to serve. To serve is to sell.  If your servers and bartenders can grasp this concept, they’ll go far in this business. To help them get the hang of it, you may need to provide a little incentive in the form of good ol' fashioned...

Connect Your Restaurant Team Members

Connect Your Restaurant Team Members

Take some simple steps to improve teamwork in your restaurant. Restaurant team members who know each other—and have even discovered some common ground—work better together, helping each other with tasks and creating a more enjoyable environment...

Formula for Quick Service Success: SHAQ

Formula for Quick Service Success: SHAQ

If yours is a quick-service restaurant churning guests through a cookie-cutter experience, you can’t expect to survive, let alone thrive.  Forget being 1% better at 100 things — it’s time to step out. Be unique, be great and be different....

Are You Sure It’s a Restaurant Training Problem?

Are You Sure It’s a Restaurant Training Problem?

“No one’s doing what they’re supposed to! I’ve got too many training problems!”Wait! Are you sure you have too many training problems in your restaurant? Maybe you just don’t have enough restaurant training programs. Or maybe the problems aren’t...

Great Restaurant Marketing Expectations

Great Restaurant Marketing Expectations

You should avoid promising in your restaurant marketing materials what your operation can't deliver consistently. It's impossible to build repeat business if you're in the habit of building up customers' expectations only to pull the rug out...

Upsell Beer with Waitstaff Sales Training

Upsell Beer with Waitstaff Sales Training

There's nothing like a cold beer to beat the heat of the summer season. In fact, beer is so popular this time of year, it almost sells itself! But despite the easy sale, the beer trade comes with a few costly negatives: kegs take up space,...

That Dollop Packs a Wallop

That Dollop Packs a Wallop

We all want to be known for our generous portions at a reasonable price. After all, the American public is value conscious. But unless the extra dollop of sour cream is figured into the retail price of the item, your waitstaff needs to refrain...

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