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Training Servers to Stay Out of the Weeds

Training Servers to Stay Out of the Weeds

The sight is all-too common: A stressed-out server spinning out of control in his or her section. Table No. 1 needs a clean fork. Table No. 2 was just seated and the guests are scanning the restaurant for someone -- anyone -- to wait on them. Table No. 3 asked for...

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Train Servers to Sell More Appetizers

Train Servers to Sell More Appetizers

Server training on successful suggestive selling has to focus on multiple skills. Servers must have thorough product knowledge in order to describe food and beverage in mouthwatering detail. They need to use positive body language to reinforce their menu...

Server Training on Precision Service

Server Training on Precision Service

Server training on precision service is about executing the basic mechanics of service in a seamless fashion so guests will know just how seriously your staff members take their jobs. When servers implement the strategies of precision service, guests have a better...

Improve Restaurant Hiring with Group Interviews

Improve Restaurant Hiring with Group Interviews

Restaurant hiring can be tough under any circumstances. When you have several positions to fill, such as with a new store opening or when several student employees are returning to school at the end of summer, it can be even more challenging. Group interviews, or open...

What Do Aliens and Restaurant Trainers Have In Common?

What Do Aliens and Restaurant Trainers Have In Common?

When it comes to waitstaff training, your restaurant trainers are even more important than your trainees. So how do you select trainers and get them prepared? If their only frame of reference is how they were trained, they may not be equipped to succeed and the cycle...

For Restaurant Servers: Guide Your Guests

For Restaurant Servers: Guide Your Guests

When suggesting appetizers and desserts, have you ever noticed that some guests never quite say yes or no? They may mumble that they’re “kind of full” or “not sure.” Indecisive guests want guidance. Who better to offer direction than their...

Training Restaurant Teams

Training Restaurant Teams

"If only we could act more like a team." It’s a common mantra of restaurant operators. But saying it and making it happen are on opposite banks of the river. And if your staff still isn’t working together effectively, you have a bit of paddling...

Instant Gratification with Training Incentives

Instant Gratification with Training Incentives

As any good coach would tell you, long-term success is always more gratifying than an instant win. The same is true of your restaurant training program. Sadly, though, we’re human and we want the win and we want it now. And in this business...

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