The Key to Exceptional Service

The Key to Exceptional Service

Restaurants try to provide exceptional service to everyone, but great restaurant managers know that one size does not fit all in this business. Think about the last few times you visited a restaurant or bar. One time may have been a quick lunch, another may have been...

Employee Feedback – Are You Doing It Right?

Employee Feedback – Are You Doing It Right?

Guess what? Your employees can’t read your mind. The only way for them to know for sure what you want them to do (and what you don’t want them to do) is for you to tell them. When you do it right, delivering employee feedback has many benefits. Teamwork improves, you...

How to Sell More Appetizers

How to Sell More Appetizers

Guests love appetizers, and so should you. When your staff learns to sell more appetizers, check averages increase and the overall dining experience for your guests improves.  Consider this -- unoccupied time passes slower than occupied time. Suggesting and...

What’s Your Relationship Status?

What’s Your Relationship Status?

Love is in the air this time of year, but is it in your restaurant? It should be, at least when it comes to you and your guests. Guest relationships don’t have to be complicated.  Check out these three simple steps you and your staff can take to have successful,...

Why Online Learning for Restaurants?

Why Online Learning for Restaurants?

Restaurants were relatively slow to adopt online learning. The logistics took some time to overcome, but now most restaurant have found that the benefits of training online outweigh the challenges. Like many companies in the service industry, restaurants have...

What’s Your Profit Margin?

What’s Your Profit Margin?

If you asked your employees what they thought the average profit on the dollar is in the restaurant business, how do you think they’d reply? Typically, restaurant employees are under the impression that owners and operators are rolling in the dough, and that’s not...

Advice for New Restaurant Trainers

Advice for New Restaurant Trainers

New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to restaurant management, you...

Improving Order Accuracy

Improving Order Accuracy

No matter how obscure a guest's order may be, getting it right is paramount. Sure, sometimes guests are just extraordinarily picky eaters. Often though, guests make special requests because of an allergy or sensitivity to a particular food. Allergic reactions can be...

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