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Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
Don’t Worry, Be Happy: Keys to a Profitable Happy Hour
Bar patrons everywhere look forward to sipping a cold one in a lively atmosphere as a wrap-up to their hectic work day. Everyone loves a good happy hour — except, usually, the bar or restaurant operator. Competition has gotten fierce in the industry as operators have...
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Recent Articles
Waitstaff Management: Make Your Praise Worthy
We all know we should praise our restaurant employees, but the excuses to skip it are almost as great as those we use to blow off exercise… we’re too busy, we’re too tired and we’re not completely convinced it works. And why should we be? The last time we told Tina...
Improve Communication with Spanish-Speaking Employees
Communication. If you don’t have it, you're jeopardizing the success of your restaurant. Not efficiently "getting your point across" can lead to loss of productivity, safety issues, hygiene concerns, staffing problems and let's not forget poor morale.I've been...
Dream Big (and Make Your Goals Bigger)
It’s been said that the only difference between a dream and goal is a deadline. It’s true – what gets measured, gets done, so setting a timeframe for achieving a goal is a good place to start. When you’re designing restaurant employee training, create SMART goals, or...
What Are Your Restaurant Training Objectives?
There’s an old restaurant saying: "Guests don’t care about what you know — they only care about what you do!" And, really, it's not what you do. It's almost entirely what your employees do. Your restaurant training objectives go a long way in determining the level of...
Effective Restaurant Training Blends Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” When it comes to effective restaurant training, it’s important to present material so that it can be both understood and implemented. Adult learners...
The Truth About Restaurant Profitability
What business are you in? Sure, you run a restaurant, but in reality, you’re in the retail sales business. You have a product that you want to sell, and you depend on your staff to work together to sell it at the highest profit margin possible. Your smart business...
Increase Restaurant Sales with a Team Approach
Incentives, contests, and rewards are go-to strategies when you want to increase restaurant sales. Many operators tie them to either an overall increase in per-person check averages or an increase in sales of a particular menu item, such as increasing appetizer sales...
Are You a Boss or a Coach?
You may think there isn’t much of a difference between a boss and a coach, but any member of a winning team will tell you it’s the coach that makes the difference. Coaches win games, bosses rarely look up from the playbook. If you spend all your time planning your...
The ROI of Training
The way you see restaurant training probably depends on how effective and cost-effective your experience with it has been. Perspective is everything. Do you look at employee training as a process, or an event? In order to see ROI, your training needs to be directly...
Playing it Safe
Training your restaurant employees on safety issues is about more than just reducing accidents. Safety permeates every facet of your organization – from kitchen efficiency and staffing to guest service and customer loyalty. That’s why workplace safety training...
Top 10 Team Vulnerabilities
Every team has weaknesses. In professional sports, competitors study their rivals to identify and exploit those weaknesses. It may not be as blatant in the restaurant business, but your competition is essentially doing the same thing – just waiting for you to fail....
Enhancing Your Training Initiatives through Teamwork
Training and teamwork go hand in hand, and you need them both to run a successful restaurant. Your restaurant’s success depends on both working together seamlessly. Think about it – your team can’t begin to work together if they’re not trained on both the soft and...
