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Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
Server Training: Are They Working Harder (or Smarter)?
There are a few cold hard truths in the restaurant business. The main one may be that you will work as hard for five bucks as you do for fifty. The man who walks into a restaurant, takes up prime booth space, orders water, a small salad and the cheapest meal will take...
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Recent Articles
Great Marketing Can Kill a Bad Restaurant
Far too many companies spend millions of dollars marketing an inferior product and average service. But if you promote a dud, guess what? More people will know it’s a dud. Great marketing (“We’re committed to excellence!”) can kill a bad business (“Sorry, not my...
Situational Selling for Quick Service
To increase sales in your quick-service restaurant, you need to break out of the QSR rut. Lose the monotone “Would you like to up-size your value meal?” and insincere “I have to tell you about our whatever or we get counted off by our mystery shopper” or “Would you...
5 Sales Mistakes Pros Make (How Are Your Servers Doing?)
If you want your servers to act as salespeople, you need to treat them – and train them – as salespeople. Here are five typical mistakes that salespeople in all industries make. How do your salespeople add up?Sales Mistake # 1: Allowing a prospect to lead the sales...
Hot Enough for Ya? (And Ice Breakers That Really Work)
Small talk is something not enough managers train their waitstaff on, yet it's very important to the guests' overall impressions of a restaurant. While it comes naturally to some servers, others jump right in to the specials and leave customers without even a “How are...
How to Work the Room for Restaurant Managers
Demonstrating management presence to your guests is a critical part in the overall Cycle of Service that encompasses the guest experience. Don't "manage the floor," work the room. Try to greet every guest in your dining room or bar. Watch your guests' faces as they...
The Price is Right (Or Is It?)
To ensure your staff can sell items that will have outstanding value in guests’ minds, you have to examine your menu pricing. As a restaurant operator, your aim is to run your operation the most profitable way possible. It’s this objective that determines your...
What Is Your Competitive Advantage?
There are few industries more competitive than the restaurant business. We’ve all heard the statistics about the large percentage of restaurants that fail in the first year. But if you’re reading this, you’re probably not part of that group. You’re still around...
To Train or Not to Train?
Turnover rates in the restaurant industry have always been high. About half of the people who part ways with their restaurant employers quit, but you probably already know that. It’s not really surprising, given that the restaurant industry employs a lot of students...
Server Performance Evaluations: Shift the Focus to Sales
So many performance evaluations read the same for every employee in an operation. And while certain basics definitely do apply, servers should also be evaluated as salespeople. By adding sales techniques into the evaluation process and sharing that evaluation with new...
Your Success is Written in the Stars
These days, guest perception is your reality. Online restaurant reviews play a significant role in your marketing plan, whether you want them to or not. Here are some key findings from a recent BrightLocal consumer survey.97% of consumers looked online for local...
Face to Face Matters
Luckily for many restaurant managers, online training has streamlined important training tasks. You can now use your learning management system to assign, track, and report on training at the touch of a button. Your restaurant employees can take training courses at...
Why Good Employees Leave
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
