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Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
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Recent Articles
Giving Thanks for the Busy Season
November and December are traditionally busier months for restaurants. Between holiday parties, friendly get-togethers, and exhausted shoppers wanting to take a break for a meal, sales go up. To boost profits this busy season, follow these tips to increase traffic,...
You Receive a Harassment Report – Now What?
Ninety percent. That’s how many women in the restaurant industry report being sexually harassed on the job. More women from the restaurant industry file sexual harassment reports with the EEOC than from any other single industry. The culture in many restaurants,...
5 Essentials of Food Handler Training
You don’t have to look very hard in the news to find a story about a restaurant suffering from the perils a foodborne illness outbreak. Restaurant industry experts estimate that a foodborne illness outbreak can cost a business about $75,000.You Can’t Afford to Skimp...
Seasonal Hiring for Success in Your Busy Season
Hiring for the busy season? While it may be tempting to simply post some "Help Wanted" ads and hire whoever walks in the door, that restaurant staffing strategy may make your busy season more stressful than ever. Seasonal hiring may cover a short-term need, but it can...
How to Get Long-Term Results from Restaurant Marketing
Good coaches are too smart to make promises they can’t keep, so they usually refuse to make predictions about upcoming games. “It’s a long season,” they'll say. “We’re just focused on winning one game at a time.” This is an appropriate mind-set in restaurant...
Greatest Compliance Risks for Restaurants
The restaurant business comes with a variety of hidden business risks that can have expensive repercussions. Compliance – or the lack of it – is among these risks. All businesses face compliance risks, and some more than others. Here are some of the greatest...
The Dinner Rush is About to Start – Do You Know Where Your Data Is?
Cash is no longer king. A recent survey showed that only 11 percent of consumers prefer using cash when making purchases, and restaurant guests are even more likely to pay with a credit card. This is actually good news for restaurant owners because not only do...
Secrets of the Big Cheese
You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right?If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...
Plan Ahead for Holiday Restaurant Marketing Success
We all know that the holidays are coming, so why does it seem to surprise us when they’re suddenly “here” each year? Because like any shopper who’s found himself in the mall on Christmas Eve, the immediacy of the moment tends to take precedence over pre-planning.But...
QSR Management: Service Beyond the Bag
Successful QSR management is a challenging job. In addition to facing a labor shortage and increasingly tight margins, your quick-serve restaurant is one in a sea of options for hungry guests in a hurry. Competition for those guests’ dollars goes far beyond the...
Developing a Restaurant Training Plan: Don’t Train in Vain
When developing a restaurant training plan, structure the time you have available to get the biggest bang for your training buck. Limit your training to doable behaviors presented in a clear, consistent and ongoing basis, and use a variety of tools -- from online...
Improve Service with Mystery Shopping in Your Restaurant
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it's sometimes hard for managers to maintain an objective point of view. Obtaining a "floors-eye view" of your staff will...
