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Put a Cork In It
Wine has surged in popularity lately, and with that renewed interest comes a more watchful eye on wine etiquette. Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before...
Put a Cork In It
Wine has surged in popularity lately, and with that renewed interest comes a more watchful eye on wine etiquette. Make sure your servers not only know the steps to properly opening and serving wine, but have plenty of opportunities to practice these skills before...
Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
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Recent Articles
Restaurant Training from the Top Down
When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...
On the Receiving End
So you’ve done your homework and placed orders with the vendors offering the best deals and the best service. The orders still need to be delivered and checked in. The receiving dock is one area where costly mistakes frequently occur, and it is the first place you...
Telephone Skills: Do Your Employees Have Them?
It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees' telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re flying...
Play Restaurant Safety Bingo
Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
Managing Different Generations
If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It's common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying to...
ICYMI: Our Best Restaurant Social Posts from the Past Year
After previously taking a look at our most popular restaurant articles and most asked about training modules from 2018, we today turn our attention to social media. Check out the restaurant social posts below and make sure to follow our main pages on Facebook...
Top 5 Restaurant Training Programs
No train? No gain! Here at Ready Training Online, we develop online restaurant training programs that increase sales, improve service, and support teamwork. Check out our top five most popular restaurant training topics below. Teaching Servers to Sell Many restaurant...
Learning Styles in Restaurant Training
Have you ever wondered why you can walk some employees through a new procedure and they catch on right away, while other employees take a little longer? People learn in different ways. It really is as simple – and as complex – as that.Understanding Learning StylesJust...
The Best of Service That Sells! in 2018
Check out the Service That Sells! articles our readers we’re most interested in throughout 2018. How to Work the Room for Restaurant Managers Do you manage the floor, or do you work the room? Do you ask, “Is everything okay?” or do you expect more than just “okay”...
The 4 Cs of Leadership Potential
Restaurant staffing is a challenge for almost all managers, and that challenge goes far beyond just finding people to cover today’s shift. For any business to grow in the long-term, it needs to fill a continuing cycle of leadership positions. Most restaurant managers...
Restaurant Training Made Simple
Getting buy-in on a restaurant training program is crucial. First, you as the manager need to completely understand the training program's objectives. That's the easy part. Even more critical is to have your management staff and front-line employees understand why the...
Take the Pain Out of Restaurant Dress Codes
In most restaurants, the dress code is spelled out pretty clearly. Often, staff members have a specific uniform and there's little room for variance. But in today's world of creative body art, piercings, extravagant tattoos, and amazing hair colors, most operations...
