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Role-Play Ideas for Restaurant Training

Role-Play Ideas for Restaurant Training

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...

Role-Play Ideas for Restaurant Training

Your restaurant employees have a lot to remember and sometimes, no matter how well you train them, it seems they’re still lacking in confidence or knowledge retention. Role-playing, when utilized as part of a blended-learning strategy, can help fill these knowledge...

read more
Elements of Effective Kitchen Employee Training

Elements of Effective Kitchen Employee Training

Minimize waste. Prevent accidents. Control costs. Produce the best quality product. Oh, and make it quick. No wonder the atmosphere in the kitchen feels like the hot seat. But your kitchen employees can take the heat — or can they?  Training Your Kitchen Employees...

Elements of Effective Kitchen Employee Training

Minimize waste. Prevent accidents. Control costs. Produce the best quality product. Oh, and make it quick. No wonder the atmosphere in the kitchen feels like the hot seat. But your kitchen employees can take the heat — or can they?  Training Your Kitchen Employees...

read more

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Pre-shift Meetings Keep Training Fresh

Pre-shift Meetings Keep Training Fresh

Somewhere between new employee orientation and today’s shift, employees lose some knowledge and skill. How much or how little depends on the frequency of practice and reinforcement. Guests, meanwhile, don’t care about the past. They’re interested in the service...

Guest Experiences that Create Loyalty

Guest Experiences that Create Loyalty

The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...

Four Phrases to Never Use with Guests

Four Phrases to Never Use with Guests

For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:"I don't know." If you don't know, find out. Instead, say, "That's a good question. Let me check for you.""We can't do that." Instead, say,...

Restaurant Manager’s Role in Guest Satisfaction

Restaurant Manager’s Role in Guest Satisfaction

Check your job description, you know, the one that made you want this demanding restaurant manager job in the first place. Now compare it to this hospitality want ad: “…manager is responsible for ensuring excellence in guest satisfaction throughout the team.” Odds...

Why Online Learning for Restaurants?

Why Online Learning for Restaurants?

Restaurants were relatively slow to adopt online learning. The logistics took some time to overcome, but now most restaurant have found that the benefits of training online outweigh the challenges. Like many companies in the service industry, restaurants have...

What’s Your Profit Margin?

What’s Your Profit Margin?

If you asked your employees what they thought the average profit on the dollar is in the restaurant business, how do you think they’d reply? Typically, restaurant employees are under the impression that owners and operators are rolling in the dough, and that’s not...

Community Service: When You Give, Does it Hurt?

Community Service: When You Give, Does it Hurt?

What happens when you get people talking about your restaurant? Free advertising. The best promotional tool has always been word-of-mouth — so what can your company do to stimulate some conversations? Getting involved in your community is a great way to set your...

Advice for New Restaurant Trainers

Advice for New Restaurant Trainers

New restaurant managers are also new restaurant trainers. In this role, you may not be responsible for creating an overall training plan, but implementing your restaurant’s plan definitely falls under your job description. If you’re new to restaurant management, you...

Turn Risk Taking into Risk Breaking

Turn Risk Taking into Risk Breaking

Why take the chance your restaurant marketing plan will fail? By creating a plan that integrates all your marketing efforts and sets your entire operation toward a common goal, you won’t be taking any chances. You’ll give your operation a set track to run on by...

A Message to New Restaurant Managers

A Message to New Restaurant Managers

Restaurant industry research suggests that one in five restaurant positions are filled by people who have been promoted from within. That means many new restaurant managers move into a position where they’re suddenly supervising the same people they were working...

Why Restaurant Owners Love Using Their LMS

Why Restaurant Owners Love Using Their LMS

An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...

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