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The No Whining Zone
Do you have employees on staff whose constant gripes are getting in the way of their jobs—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Put a Stop to Complainers Here's how to handle your constant...
Featured Article
The No Whining Zone
Do you have employees on staff whose constant gripes are getting in the way of their jobs—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Put a Stop to Complainers Here's how to handle your constant...
Recent Articles
Positive Impressions Start in the Parking Lot
Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...
Profit-Boosting Tips for Restaurant Managers
Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here's why -- your guests are coming to your restaurant so they can relax and everything you do – and don’t do – contributes to...
The 7 Steps of Serving Your Internal Customers
Following the Service That Sells! 7 Steps of Service Excellence will lead to positive guest experiences and repeat visits. Ensuring your staff implements these steps is only part of the equation for creating a service-centered environment. You must also implement...
How Restaurant Team Training Impacts your Customers
Your goal as a restaurant manager is to create an atmosphere where guests want to come back. You can accomplish this through your restaurant team training program and your everyday interactions with your staff.Ever wonder if your staff’s in-fighting, disorganization,...
Career Progression Restaurant Training
It's getting harder and harder to find effective managers, especially as more jobs open up in other industries. Now more than ever, it’s important to implement a career progression restaurant training model, grooming your lower-level staff for management positions.It...
Are Your Restaurant Team Goals on Target?
The infamous Homer Simpson once said, "I think Smithers picked me because of my motivational skills. Everyone says they have to work a lot harder when I'm around." The success of your restaurant team is dependent on everyone working not only as hard as they can, but...
Obstacles for Restaurant Managers
Even the most effective restaurant managers encounter stubborn personnel obstacles—ones that won't go away, but continue to block the flow of business and give rise to staff-training issues. Many leave you wondering how something so simple can cause so much confusion....
Waitstaff Management: Make Your Praise Worthy
We all know we should praise our restaurant employees, but the excuses to skip it are almost as great as those we use to blow off exercise… we’re too busy, we’re too tired and we’re not completely convinced it works. And why should we be? The last time we told Tina...
Improve Communication with Spanish-Speaking Employees
Communication. If you don’t have it, you're jeopardizing the success of your restaurant. Not efficiently "getting your point across" can lead to loss of productivity, safety issues, hygiene concerns, staffing problems and let's not forget poor morale.I've been...
What Are Your Restaurant Training Objectives?
There’s an old restaurant saying: "Guests don’t care about what you know — they only care about what you do!" And, really, it's not what you do. It's almost entirely what your employees do. Your restaurant training objectives go a long way in determining the level of...
The Truth About Restaurant Profitability
What business are you in? Sure, you run a restaurant, but in reality, you’re in the retail sales business. You have a product that you want to sell, and you depend on your staff to work together to sell it at the highest profit margin possible. Your smart business...
Are You a Boss or a Coach?
You may think there isn’t much of a difference between a boss and a coach, but any member of a winning team will tell you it’s the coach that makes the difference. Coaches win games, bosses rarely look up from the playbook. If you spend all your time planning your...
