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Keeping Tabs on Your Laundry Bill
From aprons and towels in the kitchen to tablecloths and napkins in the dining room, linen needs in a restaurant can be a huge expense— especially with the high costs of laundry services. If you have the room for a washer and dryer, consider doing your own laundry....
Featured Article
Keeping Tabs on Your Laundry Bill
From aprons and towels in the kitchen to tablecloths and napkins in the dining room, linen needs in a restaurant can be a huge expense— especially with the high costs of laundry services. If you have the room for a washer and dryer, consider doing your own laundry....
Recent Articles
How to Stay Sane During the Holidays
No matter what Charles Dickens may have led us to believe, Scrooge was not a banker. No, he worked in a restaurant and Tiny Tim was at Table Four spilling his drink and fighting with his brother. Well, maybe not, but that would definitely explain why Scrooge was such...
6 Ways to Increase Restaurant Check Averages without Servers
We all know that our best customers are the ones who are already in the booth. No matter how well you train your servers to increase restaurant check averages, during the rush of the shift they sometimes miss sales opportunities. Here are six ways that you can easily...
Create Effective Employee Surveys
No one ever said being a successful restaurant manager was easy. There's always room for improvement, and the best people to help you find ways to improve are right in front of you. Your employees are on the front line. Use their experience to help you make your...
Sales Contests to Increase Server Tips
To sell is to serve. To serve is to sell. If your servers and bartenders can grasp this concept, they’ll go far in this business. To help them get the hang of it, you may need to provide a little incentive in the form of good ol' fashioned competition. Here are a few...
Connect Your Restaurant Team Members
Take some simple steps to improve teamwork in your restaurant. Restaurant team members who know each other—and have even discovered some common ground—work better together, helping each other with tasks and creating a more enjoyable environment for everyone,...
Restaurant Management: Letting the Well-Liked Go
We don't have to tell you -- restaurant management isn't easy. One of the hardest tasks for restaurant managers is firing employees, especially when they're a well-liked member of your team.Ease the Blow and Move OnEverybody loves Katie, but you had to let her go. And...
None for the Road
It happens more than you think: In the walk-in, behind the bar, in the restroom, in the parking lot, and even in the manager’s office. Unfortunately, nobody sees it, nobody talks about it, and nobody wants to believe it’s happening. A recent study by the National...
Plan Your Work and Work Your Plan
Restaurant management is like show-biz, and the key to a flawless production is in the details. Follow these steps to plan your work and work your plan. Make a Plan Before starting on the day’s work, create an action plan for your restaurant management tasks. Try to...
Close-to-Open Restaurant Management
It's happened to everyone in restaurant management. You arrive 10 minutes early, walk into the restaurant and immediately, without so much as lifting a pencil, find yourself already an hour or two behind because of the lousy close during the previous shift. What’s...
Guest Experiences that Create Loyalty
The Service That Sells! Cycle of Service follows the guest experience from the time they pull into your parking until the time they walk out the door. So far, we’ve covered Making Guests Feel Welcome, Greeting & Seating Guests, Bussing Tables, and Generating...
Employee Appreciation in the Restaurant Business
Valentine’s Day is one of the busiest days of the year for restaurant operators, with some concepts seeing traffic more than triple. It’s no surprise, then, that many restaurant managers and owners have a tough time making February 14th special for their own loved...
Restaurant Manager’s Role in Guest Satisfaction
Check your job description, you know, the one that made you want this demanding restaurant manager job in the first place. Now compare it to this hospitality want ad: “…manager is responsible for ensuring excellence in guest satisfaction throughout the team.” Odds...
