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How to Prevent Underage Alcohol Sales in Your Restaurant
Underage drinking is a serious problem in the United States. Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. If your restaurant serves alcohol, you and your servers have a responsibility to...
Featured Article
How to Prevent Underage Alcohol Sales in Your Restaurant
Underage drinking is a serious problem in the United States. Excessive alcohol consumption is one of the leading causes of preventable deaths, and teenagers are especially at risk. If your restaurant serves alcohol, you and your servers have a responsibility to...
Recent Articles
Steps You Can Take to Prevent Harassment in Your Restaurant
What’s harassment… and what’s humorous? What’s threatening… and what’s flattering? It depends who you ask… and who’s complaining. As a restaurant manager, your job is to err on the side of what an employee could be feeling. Don’t try to read what your employee is...
Generate Guest Loyalty Ideas with Team Suggestions
No one knows your guests better than your servers. So if you're looking for guest loyalty ideas, look to your staff. Not only are you sure to generate some great ideas, team members will be more committed to see those ideas implemented successfully.Start by breaking...
Behind Every Great Restaurant Manager….
They’re called everything from secretaries and administrative assistants to office administrators and office managers. Whatever the title, a well-trained and dedicated employee in this role is another key element to the quality of your life and the quality of your...
A KISS for Valentine’s Day
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
Interview Right to Assemble a Team that Sticks and Clicks
Even managers who interview thousands of applicants throughout their careers make mistakes and hire the wrong people. It’s often because they approach the process the same way they did five, 10, even 15 years ago. Not a good idea, especially when you consider the fact...
Are You Part of the 8%?
Did you know that only a small percentage of people – maybe as low as 8% -- accomplish their resolutions? With the right planning, you can be part of that 8%. Your professional goals for the new year are different from your personal ones. You may not lose 15 pounds or...
You’re Promoted! Now What?
You've been promoted (yea!) and your friends couldn't be happier for you. And why not? Sharon was late again and Cody snapped at a guest... but hey, it happens. You're an understanding kind of new restaurant manager.Or maybe... you've been promoted (finally!) and you...
How Millennials are Changing Your Customer Base
Remember that bratty kid from years ago who tossed his mac-and-cheese on the floor and threw a fit until his parents caved and ordered him a steak? Well, he’s all grown up now, and he’s bringing about 80 million of his friends to the marketplace as eager consumers....
How to Manage Stress in the Restaurant Business
It's Saturday night and you're out of the special already, two people called in sick, the dishwasher isn't working and you've got a line out the door. It's one of those nights that makes everything look blurry. If you're not stressed, then you're not paying attention....
Keep Waitstaff Motivated with Shift-by-Shift Incentive Programs
There’s no time for errors in the restaurant business, although that doesn’t mean we don't all make them from time to time. Customer loyalty is the key to long-term success, and to accomplish that we need to anticipate our customers’ needs, deliver better service and...
If You Think You’re In the Restaurant Business, You’re Wrong
If we asked you to define what business you work in, you’d probably say the "restaurant" or "hotel" or "bar" business. And do you know what? You’d be wrong! That’s not the business you’re in. We’re in the business of retail sales, not the "quick-service,"...
How do Your Leadership Goals READ?
As a restaurant manager, you wear a lot of hats. You're a boss, sure, but you're also a leader. What's the difference? A lot! Almost anyone can be a boss, but it takes a special set of skills and talents to be a leader. Let’s look at a few differences:Bosses bark...
