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Are You a Grateful Leader?
Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...
Featured Article
Are You a Grateful Leader?
Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...
Recent Articles
Passing the Buck: The Art of Delegation
Take a good look at your to-do list. (And if you don’t have a to-do list, make one.) Then ask yourself, "Which of these tasks really requires my skills to complete and which ones can an hourly employee be taught to perform?" You can pick any one of the tasks singled...
What Spring Tells Us About Growing Restaurant Profits
The great Robin Williams once said, “Spring is nature’s way of saying, ‘Let’s party!’” In the restaurant business, any cause for celebration can increase traffic and profits. You want nothing more than for guests to think about your restaurant first when they’re...
What’s Your Communication Style?
If you’ve worked in restaurants for any time at all, you know that the only predictable thing about this business is its unpredictability. Effective restaurant managers quickly learn to roll with the punches and handle unexpected circumstances. That type of...
Don’t Just Train, Manage Learning
Everyone has the capacity to learn new tasks and master new skills. How your staff members move from point A to point B on a the learning scale, though, is not so straightforward. People learn in different ways, and therefore you must train in different ways. Whether...
Appearance Standards for Restaurants: Grime Doesn’t Pay
How important are appearance standards in your restaurant? Put yourself in your guests’ shoes. Imagine you walk up to a restaurant and see trash in the parking lot, a burned out light bulb above the door, dirt in the foyer, and a promotional poster for an event that...
Restaurant Success is in the Details
The big-picture reality of running a successful operation is more than enough to obscure the little things that are equally important. It's often the fine brush strokes, after all, that distinguish a work of art from what's hanging in run-of-the-mill motels. The same...
New Ways to Inspire Your Restaurant Team
A lot of ink has been spilled emphasizing the importance of employee incentive programs. Too often, however, such programs take the form of sales contests that pit employees against one another, which isn't always the best thing for your restaurant team.Take a break...
Climate Control: Improving Restaurant Team Morale
A negative restaurant environment will destroy your team-building efforts. Before you can get employees to work together, you have to make them happy about working in general. As a manager and leader, you set the tone for the restaurant. Your interactions with...
How Bartenders Make or Break Your Operation
Good bartenders are worth their weight in gold—literally. If drinks are measured accurately, taste “just right” and are served quickly and efficiently, you can count on a brisk business. Too often, though, you’ll find bartenders who are “in business” for themselves,...
Restaurant Management Trends for Next Year
Are you ready for 2018? During the restaurant’s busiest season, sometimes it’s all you can do to get through tonight’s dinner rush, let alone look forward to January. Take a look at the restaurant management trends you have to look forward to when things finally slow...
Want Higher Profits? Get Engaged!
You know what you want for your restaurant. You have goals for sales, profitability, staff turnover, and marketing ROI. While all these goals take different strategies to achieve, they all have one thing in common: employee engagement. When your employees are engaged...
The Three Rs for Successful Restaurant Managers
If you’re like most restaurant managers, turnover is a major concern in your operation. Here’s something to consider: instead of putting all your energy toward finding and hiring the right employees, focus on keeping the good employees you already have. Start with the...
