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Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
Featured Article
Turn the Tables on Turnover
Is reducing turnover in your restaurant on your list of New Year’s resolutions this year? You’re not alone. Even if you still have more applicants than ever applying for jobs, turnover is still a problem in restaurants. Having more applicants to choose from makes the...
Recent Articles
The Turnover Epidemic
If turnover isn’t one of your restaurant’s greatest ongoing challenges, you’re either operating on another planet or you’ve employed the services of a robotics company to supply quality workers. Because every owner, operator and manager we’ve talked to has identified...
Smart Restaurant Staffing
With the labor market growing across all industries, restaurants are feeling the pinch. As more jobs become available outside our industry, the labor pool for restaurant staffing shrinks. So what's a restaurant manager to do? Many feel like their only option is to...
Restaurant Hiring: Hospitality Begins at the Interview
Job interviews are stressful experiences for everyone. This holds true for restaurant hiring, too. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good...
A KISS for Valentine’s Day
By Ed RosheimThis Valentine’s Day, we’re all about the KISS – as in Keep it Super Simple. To improve communication, you have to achieve a delicate balance. You need to give enough detail to get your point across without overwhelming the person you’re talking to with...
Interview Right to Assemble a Team that Sticks and Clicks
Even managers who interview thousands of applicants throughout their careers make mistakes and hire the wrong people. It’s often because they approach the process the same way they did five, 10, even 15 years ago. Not a good idea, especially when you consider the fact...
Keep Waitstaff Motivated with Shift-by-Shift Incentive Programs
There’s no time for errors in the restaurant business, although that doesn’t mean we don't all make them from time to time. Customer loyalty is the key to long-term success, and to accomplish that we need to anticipate our customers’ needs, deliver better service and...
Restaurant Staffing: Ask the Right Questions
When interviewing potential new servers, try asking questions that will uncover the applicant's strengths and challenges… and find out what’s really behind that friendly smile. “Tell me about yourself.” Watch body language here. Is there eye contact? Smiling? Good...
Focus on Restaurant Management Standards
Attention restaurant managers! If you’re bending the rules for one low-performing employee, the rest of your staff will certainly notice. Low standards produce low morale and low performance levels throughout your operation. That’s why you can’t be afraid to correct...
Don’t Forget the Holiday Party for Your Employees
During the holiday season, we’re so busy making sure our customers are feeling the love, our employees are often left out. And that’s okay. Employees you want to keep want to be busy… they want to earn more tips, make the shift fly by and maybe get some overtime....
Raise the Bar on Employee Expectations
Your employees will rarely perform above your expectations. That’s why you should keep raising them. Constant feedback will show your employees where they stand — and where they should be going. If you’re bending the rules for one low-performing employee, the rest of...
Hire the Best Servers by Asking the Right Questions
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
Better Hiring: Use an Interview Agenda
The key to better managing your labor costs is to turn over the applicants, not the employees. How? Become a better interviewer. The most important part of any interview comes in the planning. Being well prepared will send a clear message to applicants that you’re...
