Restaurant Staffing: Ask the Right Questions

Sep 28, 2012 | Human Resources

When interviewing potential new servers, try asking questions that will uncover the applicant’s strengths and challenges… and find out what’s really behind that friendly smile.

  • “Tell me about yourself.” Watch body language here. Is there eye contact? Smiling? Good diction? It’s more important that a person can communicate well here than what is said.
  • “Have you been applying with restaurants or other businesses?” If so, what type? Those who truly enjoy serving others are only looking for jobs that involve service.
  • “Would you consider yourself to be an honest person?” Of course, an applicant will say “yes” here, but then make this request: “Tell me about a time when you demonstrated your honesty.” Was there an honest response?
  • “On a scale of one to 10, how hard do you work?” Then ask “Why do you rate yourself a __?” A truly hard worker will mention past work schedules, school achievements, athletic endeavors, etc.
  • “Why do you want to work here?” If you don’t hear an answer that includes the applicant enjoys working with people, keep interviewing.

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