If you’ve worked in restaurants for any time at all, you know that the only predictable thing about this business is its unpredictability. Effective restaurant managers quickly learn to roll with the punches and handle unexpected circumstances. That type of flexibility is also imperative in your communication style. There are four general types of communicators: Promoters, supporters, analyzers, and controllers. Everyone typically has a default style where they are most comfortable. Great leaders and restaurant managers are able to adapt their communication style for different situations.
Are You a Promoter?
The promoter communication style shows enthusiasm for the topic. This would be appropriate when recognizing an employee or introducing a new marketing idea. If this isn’t your natural style, be careful not to overdo it. Staying genuine will inspire trust in your message.
Are You a Supporter?
Using the supporter communication style may come easy to you as it does for many successful managers. This style puts people at ease, involves careful listening, and minimizes disagreement. Be careful not to get too comfortable with this style, though. Sometimes, such as when a conflict is disrupting your team, you’ll need to bring in other styles in order to find solutions.
Are You an Analyzer?
Details matter in the restaurant business, and that has to come through in your communication style. With the analyzing style of communication, your goal is to explain the “why” behind the “what.” This might be appropriate when you’re explaining sales goals or compliance changes. Stick to the facts when communicating with this style.
Are You a Controller?
This communication style is not nearly as authoritative as it sounds, as long as it’s used sparingly. In a crisis or compliance situation, control matters. This style gets right to the point, uses concrete terms, and leaves no room for misunderstanding. Your staff and others will pay more attention to this style when it’s not your go-to style and is used only when the situation requires it.
Be Flexible with Your Communication Style
Learn to recognize your natural communication style and practice pulling in other styles when needed. Remember, a key to leadership is effective communication, and a key to effective communication is flexibility.
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