When training your employees in the fine art of service and sales, it’s not enough to deliver the message and expect it to sink in. To make your waitstaff training stick, it needs to speak to employees in their own words and apply to their own world.
If employees perceive your message to be hard to execute in the real world, the discomfort they feel will probably outweigh the suggested benefits of a change in performance, rendering your training ineffective, if not useless.
But don’t worry, there is a solution. Stay in touch with reality. Whatever you ask your employees to do should be do-able in their minds, not just in yours. If there are skeptics in the crowd, demonstrate first hand how the training can be put to work the very next shift, then, if possible, relate past success stories. Depending on the subject matter, role-playing may be helpful.
Cycle of Service Restaurant Service Training
With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. Our restaurant service training follows the Service That Sells! Cycle of Service, breaks down a guest’s visit into separate steps from the moment guests pull into the parking lot until that final moment when they walk out the door. Click here for a preview.
