Suggesting extras such as bacon on a burger or guacamole with nachos not only builds check averages as much as 50 cents per guest, but also improves the perception of your restaurant’s service delivery. Customers feel taken care of when servers suggest items that enhance the meal.
Your waitstaff, however, can’t sell what they don’t know. To test their product knowledge, design a fill-in-the-blank quiz with appetizers, soups and salads, entrées and desserts listed on the left and space to write in the appropriate extras on the right. On the back of the quiz, have servers write down examples of suggestive selling dialogue pertaining to add-ons. Award lotto tickets to those with the highest scores.
Restaurant Service and Sales Training
The Service & Sales Excellence Waitstaff Training Series is based on Service That Sells!, a restaurant training philosophy developed by restaurant owners for restaurant owners. Click here to learn more.
