Download Service That SellsService That Sells! digital books are now available for download. Order on Amazon to play on Kindle, iPad, and other e-reading devices.

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Service That Sells Book

Service That Sells! Digital Version

Maximize your service and sales success and change the financial future of your operation with Service That Sells!, the best-selling book in foodservice history. Developed by successful restaurant owners, the tips, tricks and techniques in Service That Sells! have maximized the service and sales potential of restaurant operations ranging from quick service to full service, business and industry to family dining for decades.


Now That's Service That Sells Digital Version

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Now That’s Service That Sells! Digital Version

This restaurant management book begins where the best-selling Service That Sells! book ended. Created as a second “chapter” to Service That Sells!, this book addresses marketplace challenges that have occurred in the industry over the last decade. As guests become more savvy — and competition more fierce — Now That’s Service That Sells! leads hotel and restaurant managers of all types of operations to action-oriented concepts of better ways of “serve-us” (instead of just delivering traditional, generic service).


Restaurant Management Book - Slam Dunk Marketing

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Slam Dunk Marketing: From Rim Shots to Results Digital Version

Perfect for any restaurant owner or manager…or any small business owner, this one-of-a-kind book covers concepts like short- and long-term marketing strategies and calculating ROI. In Slam Dunk Marketing, co-authors Phil “Zoom” Roberts and Christopher O’Donnell weave a compelling story about Dean, owner and operator of the Red River Grill, who learns the hard way how taking care of the details can mean all the difference in generating customer traffic and building repeat business. Funny, insightful and true to life, Slam Dunk Marketing conveys proven techniques to get profitable results without breaking the bank. It’s a “must-read” addition to your business library. Slam Dunk your way to economical marketing success and limitless customer satisfaction!


Restaurant incentives, rewards

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Playing Games at Work: 52 Best Incentives, Contests and Rewards for the Hospitality Industry Digital Version

This restaurant management book is perfect for restaurant owners, operators and managers of full-service or family dining restaurants who want to:

  • Increase profits with effective sales contests.
  • Improve customer service and guest loyalty through effective rewards programs.
  • Save money by cutting costs and reducing accidents in their restaurants.
  • Enhance restaurant staff’s product knowledge to help sales and service efforts.
  • Boost staff morale which will lead to happier employees, easier shifts, and less turnover.

Training is the nail. Incentives are the hammer.


Turn the Tables on Turnover: 52 Ways To Find, Hire and Keep the Best Hospitality Employees Digital Version

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Turn the Tables on Turnover: 52 Ways To Find, Hire and Keep the Best Hospitality Employees Digital Version

For managers of full-service or family dining restaurants, this book presents creative and proven strategies to reduce turnover in a foodservice operation. This essential book shows restaurant managers of all types how to reduce turnover and increase profits by improving:

  • Recruitment strategies to attract suitable and qualified applicants. Interviewing techniques to get the information required to select only the best candidates.
  • Leadership skills so great employees want to stay.

Use the Action Plan at the end of the book to customize the ideas to any operation.


Increase Bar Sales with Pour It On

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Pour It On: 52 Ways to Maximize Your Bar Profits Digital Version

This restaurant or bar management book is for owners, operators and managers of full-service operations who are looking to:

  • Better manage your bar’s inventory and your supplier relationships.
  • Reduce equipment overhead.
  • Properly train your staff to improve product knowledge, customer service, upselling and responsible alcohol service.
  • Implement effective marketing techniques to help you get more traffic through your doors and maximize your profit potential in the process.

Pour on the profits with Pour It On!


All For the One: 52 Ways to Build a Winning Team

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All For the One: 52 Ways to Build a Winning Team Digital Version

This restaurant management book is perfect for restaurant owners, operators and managers of full-service, family dining, or quick-service restaurants who are looking to:

  • Turn abstract teaming theories into actionable team-building strategies.
  • Choose the right team players for teams on any shift or in any function in the restaurant.
  • Develop strategic team plays to meet restaurant sales and service goals.
  • Reduce conflict among staff.
  • Improve team morale, which translates to improved service to restaurant guests.
  • Use individual skills of team members for the benefit of the entire team.
  • Motivate the entire team to outperform the competition.

Show the entire staff that when the team wins, they all win! It’s all in how you play the game!


Restaurant Management Book - Pump Up Your Profits

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Pump Up Your Profits: 52 Cost-Saving Ideas To Build Your Bottom Line Digital Version

Save a bundle with tried and true ideas to improve sales, cut costs and improve your bottom line. Implement an idea a week and you’ll see consistant improvement in your bottom line. Need an idea to help you improve your bottom line? How about 52 of them? Use this handy “thumbable” book to select an idea a week to help you:

  • Build sales.
  • Improve food costs.
  • Tune up your beverage costs.
  • Trim your labor costs.
  • Market your restaurant.
  • Reduce other controllable expenses.
  • Minimize your liabilities.

Use these ideas as-is or redesign them to better fit your operation. Either way, you will find ideas in this book that will help you make more money every day.


No Train No Gain Restaurant Management Book

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No Train? No Gain!, Developing And Delivering A Training Program That Gets Results Digital Version

No Train? No Gain! offers concrete analysis and execution strategies to optimize an existing training program or create a new one. This restaurant management handbook is perfect for owners, operators and managers of any type of restaurant who need to:

  • Learn techniques to integrate ongoing training into the development of your new hires and your existing staff members.
  • Measure the results to make sure you are getting a return on your training investment.

Designed to be read, understood and actionable in less than an hour, Real World Restaurant Management Series handbooks provide to-the-point strategies to get the most out of your job as a restaurant owner, operator or manager.


Restaurant Leadership Book

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Leadership Now: Achieving Restaurant Management Excellence In 30 Days Digital Version

Whether you are new to restaurant management or a seasoned veteran, these concrete strategies from proven industry leaders will help you cultivate and define the leader within you. This restaurant management handbook is perfect for owners, operators and managers of any type of restaurant who need to:

  • Improve communication with staff.
  • Get better organized.
  • Effectively implement change.
  • Be a great counselor.
  • Build their teams.

Designed to be read, understood and actionable in less than an hour, Real World Management Series handbooks provide to-the-point strategies to get the most out of your job as a restaurant owner, operator or manager.


Get a Life - Restaurant Management Book

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Get A Life: Running Your Restaurant Without Running Out of Time Digital Version

This handbook will help restaurant managers of any type of operation run their restaurant more efficiently and avoid burnout.Do you run your restaurant or does it run you? It’s time to get a life–time to maximize the fun, excitement and rewards the restaurant business affords, while not forgetting the fun, excitement and rewards that your personal life should bring you. This restaurant management handbook is perfect for owners, operators and managers of any type of restaurant who are looking to:

  • Delegate tasks effectively.
  • Streamline their operation by using meaningful job descriptions and setting clear expectations.
  • Groom star employees for future management positions.
  • Save time through establishing a realistic daily routine.
  • Develop solid systems.
  • Use the SMART system to develop goals and objectives: Specific, Measurable, Attainable, Results-oriented, Timely

Designed to be read, understood and actionable in less than an hour, Real World Management Series handbooks provide to-the-point strategies to get the most out of your job as a restaurant owner, operator or manager.


Restaurant Management Book - Staff Up

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Staff Up!: Assembling A Team That Sticks and Clicks Digital Version

This book shows you how to plan, recruit and interview prospective employees to help you form an optimized restaurant team. Too many quality managers find themselves standing in water behind the dish area, a dirty apron covering the last of their unstained shirts, wondering: “Why am I here?” Don’t lose the faith. There are managers out there who have staffing under control, and you can be one of them. This restaurant management handbook will show you how to:

  • Develop a strategic staffing philosophy
  • Plan for optimum staffing levels.
  • Recruit effectively to find the best quality candidates for your open positions.
  • Get the information you really need out of interviews.

Designed to be read, understood and actionable in less than an hour, Real World Management Series handbooks provide to-the-point strategies to get the most out of your job as a restaurant owner,operator or manager.


Quick Service That Sells! Book

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Quick Service That Sells!: The Art of Profitable Hospitality for Quick-Service Restaurants Digital Version

Focusing on the eight areas of customer satisfaction, this book is an excellent resource for any quick-service manager. To get ahead in the quick-service business, all you have to do is give customers what they want. That’s the secret — plain and simple. Of course, what sounds easy can be oh-so-hard to deliver. Maybe that’s why you’re looking for a book like this one. You have a good idea of what customers want, but you’re looking for more effective, proven ways to give it to them. This must-have book for quick-service owners and managers explores the eight areas that form the foundation of complete customer satisfaction, as well as how to implement the ideas in your operation. It covers strategies to help you improve:

  • Speed
  • Accuracy
  • Quality
  • Value
  • Service
  • Consistency
  • Atmosphere
  • Personalization

Now That's Quick Service That Sells!

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Now That’s Quick Service That Sells!: The Art of Managing the Sizzle for Quick-Service Restaurants Digital Version

The latest installment in the best-selling restaurant management series is perfect for any quick service manager. Most restaurant guests have had “average” service experiences or those which go terribly wrong. And the funny thing is, many employees — and even managers — at the time would say they had done a good job, or at least what their company wants. How would they know? They’re simply a product of the environment the company and managers have created. If yours is a restaurant churning people through a cookie-cutter experience, you can’t expect to survive, let alone thrive. Guests are more savvy and thus more demanding than ever before. Forget being 1% better at 100 things — it’s time to step out. This book will show you how to:

  • Implement the SHAQ formula for success: Speed – Hospitality – Accuracy – Quality.
  • Increase profits through situational selling.
  • Crush the competition by providing the service experience that can’t be found anywhere else.
  • Launch effective marketing campaigns.
  • Improve employee morale through better leadership and employee incentives
  • Own your guests by creating loyalty.

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