Online Restaurant Training
Training is dynamic – or, at least, it should be. As your business goals change, so should your training program. As your staff grows and changes, your training delivery should change with them. And as your guests’ expectations of your restaurant change, your training must adapt as well. Online restaurant training gives you the flexibility you need to keep up with all the changes that determine your future success.
At Service That Sells! powered by Ready Training Online, we’re committed to keeping up with the changes that drive the restaurant industry. What started over three decades ago as restaurant management books and videos has progressed into a flexible online restaurant training program. Our Sunhawk Learning Management System is built to deliver the training your employees need and the administration tools you want. By streamlining training administration tasks such as assigning, tracking, and reporting, restaurant managers have more time to focus on guest service and profitability.
Sunhawk™ Learning Management System
From compliance and safety to service and sales, the Service That Sells! online restaurant training delivers quality restaurant training content through a state-of-the-art LMS. The Sunhawk system from RTO is a must-have e-learning tool for restaurants. Strategically built for the restaurant and service industries, the Sunhawk system utilizes a unique career progression learning design approach. By integrating engaging online learning modules with critical on-the-job sign-offs and checkpoints, the system supports the growth of your team by addressing both short and long-term goals.
Train. Report. Certify.
The Sunhawk LMS delivers consistent results through the use of short interactive training modules, segmented training workshops and comprehensive reporting and tracking tools. This makes it easier than ever to record and track important documentation related to compliance and certifications.We have a large variety of topics available in our online learning library, and also provide custom training production.
Training for Today's Restaurant Workforce
Adults learn best when they can focus on one subject at a time. When courses are to-the-point and engaging, learners are more likely to remember and retain what they’ve learned. Sunhawk, our Learning Management System (LMS), uses short interactive training modules that engage your employees and deliver a clear and consistent message. Modules can be assembled into workshops that best suit your needs – follow our suggested learning path, or create a custom one for your team. Administrative reporting allows managers and trainers to easily track progress and completion of each training module.
Assembling a Program of Training Modules
Training modules are assembled in groups by topic to make up training workshops. With workshops available in a variety of subjects, you can build a training program that aligns with your overall operational and training goals. When creating a custom program, Training Administrators assign workshops based on employees’ job types. When employees login, they see only the courses assigned to them. Employees go through each focused module, ranging from 3 to 15 minutes, in an easy to understand, step-by-step format. Depending on the length of the module, it may be broken into segments with review points and quizzes along the way.
Addressing Learning Gaps
All modules have exams at the end. By default, if a trainee fails an exam three times, a manager is required to sign off before the trainee can resume training. This functionality is designed to ensure managers are aware of learning gaps and can be customized by the Training Administrator. The end result is a certified and well-trained workforce.
Quizzes & Exams to Reinforce Learning & Compliance
Assessment is a critical piece of any training. In an online learning environment, assessments improve learner engagement and retention. When trainees know they must pass an exam before they can continue their training or start their position, they’re more likely to take the training seriously, pay attention, and retain what they’ve learned. Assessments also allow Training Administrators to identify learning gaps and follow up with trainees who need extra attention.
Online Training Exams
Online training exams are a critical component to any online learning program. Managers, owners, and training administrators need to know that trainees have both completed the assigned training and understood it. All the training modules in the Sunhawk Learning Management System have exams at the end. Exam questions are random to maintain the integrity of the testing process. Trainees who fail the exam will be prompted to repeat the entire module. Exam results are accessible to training administrators through the LMS’s real-time reporting functionality.
Online Training Quizzes
Depending on the length of a module, quizzes may be used at steps within the training to give learners a break from the training and assess their knowledge of the previous material. If trainees miss a question, they’ll be prompted to review the essential learning points.
Custom Learning Paths for Your Employees
Workshop-based Online Training
When you use the Sunhawk Learning Management System from Service That Sells! for your restaurant’s e-learning, you are in control of the learning paths of all your employees. Our workshop-based online training is flexible based on your specific needs. Follow our recommended training program, or create your own!
Each curriculum series is segmented into topic-specific training workshops, which are further broken down into training modules. You choose the topics to include in your training program, giving you full control of learning paths for different positions within your company. The programs are easily customized to fit your specific needs, and can be used to cover the fundamentals, ongoing advanced career training, and even refreshers for your seasoned employees.
Streamline Your Employee Training
Using this system, you are ensuring that your employees are receiving the training they need by establishing specific workshops for each job title and/or role. Implementing training workshops at every level will streamline your employee training and position your team for success.
For example, new hire training could be made up of several workshops that will help employees start off strong in their new jobs and ensure early success. Using our Sunhawk Learning Management System, you can assemble learning paths to cover topics that best support your company goals. Our seasoned account management team will walk you through every step in the process to ensure your training program is exactly the way you want it.
TRAC Calendar for Training Administrators
Our number one goal with the Sunhawk Learning Management System is to provide consistent, engaging and implementable training to all your employees. We also realize, however, that for that training to help you meet your goals as a Training Administrator, it must be easy to schedule and track. Our TRAC calendar provides an “at a glance” view of all of your training activity and can be used to track upcoming reports and training events at the locations you are managing.
From the TRAC calendar, Training Administrators are able to easily view scheduled events, customize and filter their view, and access reports and training schedules. With the TRAC Calendar streamlining training activities, Training Administrators can focus on your most important assets – your employees!
On-the-Job Training (OJT) Manager Sign-off Tools
E-learning has become an integral part of a successful corporate learning program. While there are many benefits of e-learning, taking a course online is not meant to replace on-the-job training. A blended learning strategy is critical for employees to be successful and businesses to thrive. It is very important to provide your trainees with the hands-on experience they need. On-the-job (OJT) allows the trainer to see the trainee learning and practicing their new responsibilities.
OJT Means Success
That’s why the Sunhawk Learning Management System includes manager sign-offs that track OJT activities. Manager Sign-offs are designed to confirm that trainees are ready to successfully move forward. Sign-offs are for manager/trainer use and are password protected. Sign-offs also provide notification when trainers are needed at key points in the learning path. Success Guides are provided for employees to help them keep track of the OJT steps in the training process.
Real-Time Reporting for Restaurant Training Administrators
Report. Manage. Track.
Online learning makes tracking your training effortless. The real-time reporting in our Sunhawk Learning Management System allows you to filter and track training progress specific to the needs of your business. Just like our training, the reporting can be accessed, viewed and managed from anywhere, on any device.
With our reporting system, you can choose the level of detail you want to analyze. Our comprehensive real-time reporting tools are designed to give you “at a glance” access to your training events or delve deeper for more comprehensive details. Training administrators schedule reporting and training events and easily and more efficiently than ever. Discover a new way to schedule, manage and track all of your training data with these features:
- Pre-built reports that can be modified to fit your needs
- View training happening in real-time
- Plan and automate the delivery of reports, training and re-certify employees
Ready Report Scheduler
Report scheduler that is easily customized to fit your needs and is a great way to stay ahead of the training needs of your employees.
Document Library to Organize Training Collateral
Here at RTO, we understand that companies have a lot of collateral material that goes along with new hire on-boarding and ongoing training. To help training administrators streamline efforts and keep all related materials in one place, our Sunhawk Learning Management System subscription includes a built-in document library. With storage capability for up to 10 documents, it is a quick and easy way to share important documents and forms with your team.
Storage capabilities and access to the Document Library can be customized to fit the needs of your business. Stored documents might include:
- Fuel Inspections
Success Guide to Support Every Trainee
Employees are the foundation of your business. Providing them with the tools they need to be successful helps to ensure they’ll be able to implement their training. From safety and compliance to customer service and food prep, all online training requires proper follow up. Online learning through the Sunhawk Learning Management System includes a Success Guide with every workshop. This unique feature is designed to help the trainer and trainee stay on track with On-the-Job training (OJT).
During OJT, the Success Guide ensures that important issues essential to the future success of your trainees do not get missed or overlooked. Customizable and flexible, the printed Success Guide encourages trainers and trainees to become active participants in reaching your company’s overall training goals.
Training Checkpoints to Empower Emloyees
Checkpoints are another feature of the Sunhawk Learning Management System that empowers trainees to engage with and be accountable for their own training. Trainees are presented with a series of checkpoints at the end of a module or workshop. With the checkpoints as their guide, trainees and their managers or trainers can easily identify learning gaps. Checkpoints evaluate the trainee’s understanding of the training material and assist employees in skill growth and development.
Printable Training Certifications
Short. Sweet. Certified.
Many training modules accessible through the Sunhawk Learning Management System come with printable trainee certifications. When an employee is certified in a training topic, they’ll be more invested in implementing what they’ve learned. Certifications can also be used for professional development and continuing education. Our certifications are also beneficial for employee performance reviews and as protection from litigation. Proof of certification is easily accessible.
In today’s over-connected world, we can pay bills online, book vacations online, and buy nearly anything we could ever need online. It makes sense, then, that we can also learn online. E-learning, in its simplest form, is training delivered electronically, typically through the internet. E-learning has closed the gaps that have long plagued traditional training programs by providing these benefits:
- 24/7 access to training.
- Automated reporting that allows you to easily show compliance on regulated training topics.
- Trackable results per user and per course.
- Streamlined tasks for training managers.
- Consistent messaging.
- Assessments that test trainees’ ability to apply knowledge in the workplace.
E-learning is no longer a nice-to-have training method. It’s a must-have element of any company training program. With a workforce that’s on the move and located across the globe, you need more efficient methods of delivering consistent, concise, and trackable training to every employee. E-learning is your answer. It’s employee training, simplified.