The 5 Rs of Training Success

The 5 Rs of Training Success

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” to improve performance, everyone makes more money. You can use the same WII-FM strategy to improve training success....
A Message to New Restaurant Managers

A Message to New Restaurant Managers

Restaurant industry research suggests that one in five restaurant positions are filled by people who have been promoted from within. That means many new restaurant managers move into a position where they’re suddenly supervising the same people they were working...
Put the “Happy” Back in Happy Hour

Put the “Happy” Back in Happy Hour

Happy hour can be a big draw for both your regular guests and new ones. But with the steep discounts you have to offer to get people in the door, is there really any money to be made? Of course there is! The key is to make the most of the people who come in during...
On the Receiving End

On the Receiving End

So you’ve done your homework and placed orders with the vendors offering the best deals and the best service. The orders still need to be delivered and checked in. The receiving dock is one area where costly mistakes frequently occur, and it is the first place you...
Play Restaurant Safety Bingo

Play Restaurant Safety Bingo

Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...
Managing Different Generations

Managing Different Generations

If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It’s common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying...