The No Whining Zone

The No Whining Zone

Do you have an employee on staff whose constant gripes are getting in the way of his or her job—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Here’s how to handle your constant complainers and...
Greatest Compliance Risks for Restaurants

Greatest Compliance Risks for Restaurants

The restaurant business comes with a variety of hidden business risks that can have expensive repercussions. Compliance – or the lack of it – is among these risks. All businesses face compliance risks, and some more than others. Here are some of the greatest...
Secrets of the Big Cheese

Secrets of the Big Cheese

You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right? If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...
Mentor Material? (Maybe Not)

Mentor Material? (Maybe Not)

Susan is your best employee. She’s friendly, she’s fast, she’s knowledgeable. She wins almost every incentive and the loyalty of every guest she’s ever served. You want to clone her (and maybe you should), but don’t make her a mentor. Why not? The best mentor is not...