Positive Impressions Start in the Parking Lot

Positive Impressions Start in the Parking Lot

Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...

Profit-Boosting Tips for Restaurant Managers

Profit-Boosting Tips for Restaurant Managers

Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here's why -- your guests are coming to your restaurant so they can relax and everything you do – and don’t do – contributes to...

Customer Loyalty by the Numbers

Customer Loyalty by the Numbers

It’s no secret that improving customer loyalty provides a tremendous boost to profitability. But how do you get people who come in once a month to come in twice or three times? External-marketing devices – ads, offers, discounts and the like – get people in the door....

Why Train?

Why Train?

Why train on service and sales? For starters.... It’s your crew members or staff who determine if you maintain your customers. Your staff will do as much or as little as you lead them to do. The way you treat your employees determines how they’ll treat your guests....

How to Survive the U.S. Labor Shortfall

How to Survive the U.S. Labor Shortfall

As an employer in the U.S., you’re facing the most substantial labor shortfall in about 50 years. Almost all industries are feeling the pinch, and for restaurant managers, it’s making an already tough employment market even more challenging. This labor crisis is real,...

Why Cross Training Matters

Why Cross Training Matters

Nothing brings things into perspective like a walk in someone else’s shoes. Cross-training employees will become one of your strongest team-building techniques because it helps employees see the challenges faced by their peers. If you were a dishwasher and then became...

The 7 Steps of Serving Your Internal Customers

The 7 Steps of Serving Your Internal Customers

Following the Service That Sells! 7 Steps of Service Excellence will lead to positive guest experiences and repeat visits. Ensuring your staff implements these steps is only part of the equation for creating a service- centered environment. You must also implement...

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