Moments of Truth

Moments of Truth

As traffic increases for the busy season, your chances to impress – or disappoint – guests go up, too. That’s why it’s so important to identify where you can exceed expectations at every point in the guest experience. Remember, guests don’t form an impression of your...

Restaurant Training Made Simple

Restaurant Training Made Simple

Getting buy-in on a restaurant training program is crucial. First, you as the manager need to completely understand the training program's objectives. That's the easy part. Even more critical is to have your management staff and front-line employees understand why the...

Take the Pain Out of Restaurant Dress Codes

Take the Pain Out of Restaurant Dress Codes

In most restaurants, the dress code is spelled out pretty clearly. Often, staff members have a specific uniform and there's little room for variance. But in today's world of creative body art, piercings, extravagant tattoos, and amazing hair colors, most operations...

Giving Thanks for the Busy Season

Giving Thanks for the Busy Season

November and December are traditionally busier months for restaurants. Between holiday parties, friendly get-togethers, and exhausted shoppers wanting to take a break for a meal, sales go up. To boost profits this busy season, follow these tips to increase traffic,...

Are You a Grateful Leader?

Are You a Grateful Leader?

Gratitude gets a lot attention this time of year. Experts suggest that being grateful for others has a positive effect on relationships, which is probably why you hear a lot of people saying they’re grateful for “friends and family” when it’s their turn at the...

Bubbling Over: Train Servers to Sell More Champagne

Bubbling Over: Train Servers to Sell More Champagne

There's no wrong time to sell wine and champagne, but there's no better time than the holiday season. Historically, the majority of U.S. wine and champagne sales are made during the winter holiday season. But if you wait until your busy time to train your waitstaff on...

Quick Holiday Marketing Ideas

Quick Holiday Marketing Ideas

The holiday rush is just around the corner. Here are some quick and easy holiday marketing ideas that may add a few dollars to your bottom line. Christmas Marketing Ideas: Book office parties for small to medium offices with staff between 10-20. Most large companies...

The No Whining Zone

The No Whining Zone

Do you have an employee on staff whose constant gripes are getting in the way of his or her job—and yours? One of the toughest things about restaurant management is learning how to handle complaining employees. Here's how to handle your constant complainers and get...

5 Essentials of Food Handler Training

5 Essentials of Food Handler Training

You don’t have to look very hard in the news to find a story about a restaurant suffering from the perils a foodborne illness outbreak. Restaurant industry experts estimate that a foodborne illness outbreak can cost a business about $75,000. You Can’t Afford to Skimp...

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