The 5 Rs of Training Success

The 5 Rs of Training Success

You’ve probably already heard about tuning servers in to WII-FM to increase sales and raise tips. When you show servers “What’s-In-It-For-Me?” to improve performance, everyone makes more money. You can use the same WII-FM strategy to improve training success....

On the Job Training Done Right

On the Job Training Done Right

People learn best by doing, there's no doubt about it. That's why on the job training is such a critical component of your restaurant's overall learning management strategy. Keep in mind, though, not all training that happens on the job will work. It’s not enough to...

A Message to New Restaurant Managers

A Message to New Restaurant Managers

Restaurant industry research suggests that one in five restaurant positions are filled by people who have been promoted from within. That means many new restaurant managers move into a position where they’re suddenly supervising the same people they were working...

Why Restaurant Owners Love Using Their LMS

Why Restaurant Owners Love Using Their LMS

An LMS is a learning management system designed to help owners, managers, and trainers assign and track online employee training. The restaurant industry was a little late to the online training game, but today the majority of restaurants use some sort of an LMS to...

Put the “Happy” Back in Happy Hour

Put the “Happy” Back in Happy Hour

Happy hour can be a big draw for both your regular guests and new ones. But with the steep discounts you have to offer to get people in the door, is there really any money to be made? Of course there is! The key is to make the most of the people who come in during...

Restaurant Training from the Top Down

Restaurant Training from the Top Down

When you think of restaurant training, the first thing that pops into your mind is probably basic entry-level training. After all, your guests will feel it if the new line cook can’t survive the dinner rush or a server can’t recite today’s specials. These topics are...

On the Receiving End

On the Receiving End

So you’ve done your homework and placed orders with the vendors offering the best deals and the best service. The orders still need to be delivered and checked in. The receiving dock is one area where costly mistakes frequently occur, and it is the first place you...

Telephone Skills: Do Your Employees Have Them?

Telephone Skills: Do Your Employees Have Them?

It seems simple enough. The phone rings. The phone is answered. Story over. Except… your employees' telephone skills may say more about your operation than your menu (or, at least, that’s the perspective of the customer on the phone). Too often, when we’re flying...

Play Restaurant Safety Bingo

Play Restaurant Safety Bingo

Safety is a primary concern of any restaurant operation and not only because of the escalating costs of worker’s compensation claims. When an employee gets hurt on the job, the entire staff suffers. So does the service provided to your guests. Restaurant safety...

Service Vs. Hospitality

Service Vs. Hospitality

Managers who focus on sales, profits and managing service will struggle to prosper in the long term. It’s too easy to be replicated. Competitors will just come along and mimic the tangible — the menu and the prices. Shoot, they may even lower the prices. It’s...

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