Top 10 Team Vulnerabilities

Top 10 Team Vulnerabilities

Every team has weaknesses. In professional sports, competitors study their rivals to identify and exploit those weaknesses. It may not be as blatant in the restaurant business, but your competition is essentially doing the same thing – just waiting for you to fail....

Can You Spare Some Change?

Can You Spare Some Change?

Change nothing, and nothing changes. So unless you’re completely satisfied with the performance of your restaurant exactly as it is, change is not just inevitable, it’s necessary. Some change in your restaurant might be brought about by circumstances beyond your...

How to Outrun the Competition

How to Outrun the Competition

You’ve heard the story: Two hikers encounter an angry bear in the forest. One of them opens his backpack, pulls out his running shoes, and begins putting them on as fast as he can. The other watches and says incredulously, “You don’t think you’re going to outrun that...

How to Energize Your Compliance Training

How to Energize Your Compliance Training

Okay, we’ll admit it… even the term “compliance training” feels way too boring to excite your people-loving restaurant staff. Although topics such as PCI guidelines, age-restricted sales, harassment, security, and food safety may seem like necessary evils in your...

Turn Slackers into High Performers

Turn Slackers into High Performers

We’ve all heard of the 80/20 rule: Your superstars generate the most sales and profits. Even if it’s not so dramatic in the restaurant industry, aside from your “A” players, the key to your success is your “B” players. This group typically makes up about 50 percent of...

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