Orientation Sets the Stage for Success

Orientation Sets the Stage for Success

The way you treat your employees determines how they’ll treat your guests. This starts at orientation. A successful orientation program is an important first start of an employee’s time with you. New employees are typically the most attentive and open to new ideas...

Managing Different Generations

Managing Different Generations

If your situation is like most restaurant managers, your staff list might look like a multi-generational family tree. It's common for operations in the hospitality industry to employ people of all different ages and generations. From the teenager who is trying to...

Service Vs. Hospitality

Service Vs. Hospitality

Managers who focus on sales, profits and managing service will struggle to prosper in the long term. It’s too easy to be replicated. Competitors will just come along and mimic the tangible — the menu and the prices. Shoot, they may even lower the prices. It’s...

The Key to Interviewing Success

The Key to Interviewing Success

Every applicant who sits across from you in an interview has potential. If you didn’t think that was true, you wouldn’t have invited them in to talk, right? Think of interviewing as opening gifts. Some may be impressively wrapped, but without much inside. Others might...

Is Your Guest Your Top Priority?

Is Your Guest Your Top Priority?

Most restaurant managers would say their guests are their top priority. Unfortunately, though, how their restaurant service training programs support this service goal isn't always spot on. There are so many details associated with running a restaurant that it’s easy...

What’s Your Profit Margin?

What’s Your Profit Margin?

If you asked your employees what they thought the average profit on the dollar is in the restaurant business, how do you think they’d reply? Typically, restaurant employees are under the impression that owners and operators are rolling in the dough, and that’s not...

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