Cycle of Service Restaurant Service Training

With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. Our restaurant service training follows the Service That Sells! Cycle of Service plan, breaking down a guest’s visit into separate steps from the moment guests pull into the parking lot until that final moment when they walk out the door. Workshops within this series include:

Making Guests Feel Welcome


In the Making Guests Feel Welcome Training Workshop, restaurant employees learn about the Moments of Truth that occur when guests first arrive at your restaurant. As part of the service team, employees need to understand that these first critical interactions set the stage for exceptional service throughout the dining experience. Modules within this workshop include:

  • Introduction to Cycle of Service
  • Maintaining the Entrance and Dining Room
  • Proper Table Presentation
  • Restroom Responsibilities
  • Monitoring Your Appearance


Greeting & Seating


Providing exceptional service is the responsibility of every employee at the restaurant, starting with the host or greeter. In the Greeting and Seating Training Workshop, employees will learn how to handle the Moments of Truth related to duties typically handled by the host at the beginning of a guest’s visit. Modules within this workshop include:

  • Understanding Guest Expectations
  • Answering Guest Questions Over the Phone
  • Greeting Guests & Managing the Wait
  • Seating Guests


Bussing Tables


Every member of the restaurant team plays a critical role in exceeding guests’ expectations and ensuring guests leave with a positive impression of the restaurant. In the Bussing Tables Online Training Workshop, employees learn how to provide exceptional service while managing the Moments of Truth related to bussing tables. Modules within this workshop include:

  • Service Assistant’s Role in Cost Control
  • Service Assistant’s Role in Guest Service
  • Bussing Tables
  • Cleaning Tables


Generating Sales


Servers are responsible for many Moments of Truth that happen during the dining experience. In the Generating Sales Online Training Workshop, employees learn how several aspects of a server’s job all lead to making sales, including preparing for a shift, completing side work, and accurately taking guests’ orders. Modules within this workshop include:

  • The Restaurant Business is Show Business
  • The Server’s Role in Sales
  • The Service & Sales Connection


Wrapping Up the Guest Visit


A bad impression at the end of a guest’s visit can undo all the effort made during the visit to create an exceptional dining experience. In the Wrapping Up the Guest Visit Restaurant Training Workshop, employees learn how every member of the team plays a role in concluding the guest visit in a way that leaves a positive impression and creates guest loyalty. Modules within this workshop include:

  • Creating Guest Loyalty
  • Check Presentation
  • Farewell


Succeeding as a Team


In the restaurant business, there’s no room for the expression “it’s not my job” when everyone is focused on providing exceptional service. The Succeeding as a Team E-Learning Workshop shows employees how teamwork ties together all the Moments of Truth that make up a guest visit. Modules within this workshop include:

  • Teamwork in a Restaurant
  • What is a Team?
  • Training to Support Teamwork
  • Building Team Success


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Restaurant Sales Training

Service & Sales Excellennce

In a restaurant, service and sales go hand in hand. Without sales, service can’t exist. And without service, you can’t sell anything. Our online service and sales training series is designed to teach front-of-house restaurant employees how to improve performance on every shift.

Kitchen Staff Training

Back of House

There’s a reason the kitchen is referred to as the “heart of the house.” To increase sales and improve service in the front of house, operations must be running smoothly in the back of house. Our back of house online training provides important online training to your kitchen staff.