by Service That Sells | Sep 12, 2019 | Service & Sales
When suggesting appetizers and desserts, have you ever noticed that some guests never quite say yes or no? They may mumble that they’re “kind of full” or “not sure.” Indecisive guests want guidance. Who better to offer direction than their server? Here are some ideas...
by Service That Sells | Sep 5, 2019 | Training
“If only we could act more like a team.” It’s a common mantra of restaurant operators. But saying it and making it happen are on opposite banks of the river. And if your staff still isn’t working together effectively, you have a bit of paddling to do....
by Service That Sells | Aug 22, 2019 | Training
As any good coach would tell you, long-term success is always more gratifying than an instant win. The same is true of your restaurant training program. Sadly, though, we’re human and we want the win and we want it now. And in this business where instant gratification...
by Service That Sells | Aug 8, 2019 | Service & Sales, Training
Are you running pre-shift meetings, training your restaurant staff, tacking up specials, and talking about high-profit items until you’re blue in the face. Are you worried that if you push your servers to sell any harder, your restaurant will become the...
by Service That Sells | Jul 18, 2019 | Management
To sell is to serve. To serve is to sell. If your servers and bartenders can grasp this concept, they’ll go far in this business. To help them get the hang of it, you may need to provide a little incentive in the form of good ol’ fashioned competition. Here are...
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