by Service That Sells | Sep 28, 2012 | Human Resources
When interviewing potential new servers, try asking questions that will uncover the applicant’s strengths and challenges… and find out what’s really behind that friendly smile. “Tell me about yourself.” Watch body language here. Is there eye contact? Smiling?...
by Service That Sells | May 20, 2012 | Management
“Helllloooo!! Is there anybody in there?” It’s been a long night and you’re starting to feel like a parent. You’ve told the teen what to do and when to do it more times that you can count, but still Table 5 hasn’t been bussed and the dirty trays aren’t anywhere near...
by Service That Sells | Feb 28, 2011 | Human Resources
Guest service is the business you’re in. Without it, you can’t survive. What’s more, your guests continually raise the bar on you, challenging you daily to meet or exceed their expectations. It takes a special type of individual to want to “wait” on or be of service...
by Service That Sells | Apr 2, 2010 | Human Resources
When staffing a restaurant, the labor pool generally falls into four categories: The Transients. On their way to some other career, they’ve stopped off in the industry for a relatively short time. The traditional college student comes to mind. The I-Don’t-Know’s....
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