by Service That Sells | Jun 27, 2019 | Service & Sales
Point. Click. Enjoy. Simple electronic interactions are what today’s restaurant guests crave. They want to eat out the same way they bank, travel, and shop — with clicks, taps, and swipes. Apps for making reservations, placing to-go orders, and meal delivery are...
by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Sep 21, 2018 | Service & Sales
Small talk is something not enough managers train their waitstaff on, yet it’s very important to the guests’ overall impressions of a restaurant. While it comes naturally to some servers, others jump right in to the specials and leave customers without...
by Service That Sells | Sep 7, 2018 | Service & Sales
So many performance evaluations read the same for every employee in an operation. And while certain basics definitely do apply, servers should also be evaluated as salespeople. By adding sales techniques into the evaluation process and sharing that evaluation with new...
by Service That Sells | Mar 23, 2015 | Management
It’s no secret that increasing the frequency of guest visits provides a tremendous boost to profitability. Learning and using guests’ names is the starting point to increasing visit frequency, then you can sweeten the VIP treatment by training your servers...
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