by Service That Sells | Mar 5, 2019 | Training
Knowing when to suggestively sell is just as important as the suggestion itself. Use your waitstaff sales training program to teach your staff about using these windows of opportunity to increase check averages.Greeting and Beverage Window: First and foremost, greet...
by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Dec 29, 2017 | Service & Sales
Your servers might know how to sell, but it’s often just as important to know when to sell. And that goes for management, too. Server sales training is the key. One successful restaurant chain discovered its appetizer sales were falling dramatically. Management...
by Service That Sells | Dec 15, 2017 | Service & Sales
Did you know? Kids drive more and more decisions on where families choose to eat. Your menu only plays a minor role in delivering family-friendly service. Waitstaff training specifically geared at providing top-notch service to your youngest customers will go a long...
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