by Service That Sells | Nov 25, 2018 | Management
Restaurant staffing is a challenge for almost all managers, and that challenge goes far beyond just finding people to cover today’s shift. For any business to grow in the long-term, it needs to fill a continuing cycle of leadership positions. Most restaurant managers...
by Service That Sells | Nov 16, 2018 | Management
In most restaurants, the dress code is spelled out pretty clearly. Often, staff members have a specific uniform and there’s little room for variance. But in today’s world of creative body art, piercings, extravagant tattoos, and amazing hair colors, most...
by Service That Sells | Oct 14, 2018 | Management
You’re the boss. The big cheese. The top dog running the show. You speak, employees jump. End of story, right?If only it were that simple. If only employees would do what they’re told. If only they’d take the initiative to get things done. If only you didn’t have to...
by Service That Sells | Oct 4, 2018 | Service & Sales
Mystery shopping in your restaurant is a valuable tool for monitoring and evaluating service consistency. With so much going on at any given time, it’s sometimes hard for managers to maintain an objective point of view. Obtaining a “floors-eye view”...
by Service That Sells | Sep 18, 2018 | Management
Demonstrating management presence to your guests is a critical part in the overall Cycle of Service that encompasses the guest experience. Don’t “manage the floor,” work the room. Try to greet every guest in your dining room or bar. Watch your...
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