by Service That Sells | Aug 14, 2018 | Management
You’ve likely heard the phrase “leadership excellence” associated with great leaders. It’s thrown around so much, its meaning can get lost. To understand what it really means to leaders like you as you manage your restaurant team, let’s first talk about what...
by Service That Sells | Aug 7, 2018 | Management
Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...
by Service That Sells | Aug 7, 2018 | Management
Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here’s why — your guests are coming to your restaurant so they can relax and everything you do – and don’t do –...
by Service That Sells | Jul 17, 2018 | Management
Following the Service That Sells! 7 Steps of Service Excellence will lead to positive guest experiences and repeat visits. Ensuring your staff implements these steps is only part of the equation for creating a service-centered environment. You must also implement...
by Service That Sells | Jun 10, 2018 | Management
We all know we should praise our restaurant employees, but the excuses to skip it are almost as great as those we use to blow off exercise… we’re too busy, we’re too tired and we’re not completely convinced it works. And why should we be? The last time we told Tina...
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