by Service That Sells | Jun 10, 2018 | Management
We all know we should praise our restaurant employees, but the excuses to skip it are almost as great as those we use to blow off exercise… we’re too busy, we’re too tired and we’re not completely convinced it works. And why should we be? The last time we told Tina...
by Service That Sells | Apr 13, 2018 | Management
It’s not my section. My customer. My job. My problem. It’s not, it’s not, it’s not… As managers, we often hear more about a person’s lack of responsibilities than we hear about their actual duties or abilities. And, if that happens more than once with an employee, the...
by Service That Sells | Feb 23, 2018 | Service & Sales
What’s the most expensive item in your restaurant? An empty chair! There are two ways to fill those chairs — bring in new customers or bring back existing customers. If you spend all your time focusing on new customers, it won’t be long before you...
by Service That Sells | Jun 23, 2017 | Management
As a restaurant manager, nothing about this line of work takes you by surprise. Nothing, that is, except the fact that even now, as the manager running the show, you still put in 65- to 70-hour workweeks. You can blame the demands of “hands-on” restaurant management,...
by Service That Sells | Jun 24, 2016 | Management
If we asked you to define what business you work in, you’d probably say the “restaurant” or “hotel” or “bar” business. And do you know what? You’d be wrong! That’s not the business you’re in. We’re in the business of retail sales,...
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