by Service That Sells | Dec 3, 2020 | Service & Sales
Maybe the soup was too hot, maybe the steak was tough, maybe the drink was wrong and the dessert never came. Maybe it was all of the above (eek!). Or, maybe the customer is just being difficult. It happens. Whatever the problem, your customer is unhappy and you have...
by Service That Sells | Feb 8, 2019 | Service & Sales
For service staff in the restaurant industry, there are four phrases to never use with guests. Pass these on to your servers:”I don’t know.” If you don’t know, find out. Instead, say, “That’s a good question. Let me check for...
by Service That Sells | Feb 7, 2016 | Management
When we think about building guest loyalty, we often bog ourselves down with external, uncontrollable factors—the hot new concept that just opened up down the street or the construction that’s blocking our entrance. Instead, our main focus should be, “What do...
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