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Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
Featured Article
Help Wanted: Hire Better Restaurant Employees
More and more, the signs are out there. Literally -- "Help Wanted," "Now Hiring," "Inquire Within." Yet, turnover in the hospitality industry seems to always be an issue, forcing many operations into a perpetual state of advertising. Some restaurant managers sit back...
Recent Articles
Improve Restaurant Hiring with Group Interviews
Restaurant hiring can be tough under any circumstances. When you have several positions to fill, such as with a new store opening or when several student employees are returning to school at the end of summer, it can be even more challenging. Group interviews, or open...
New Workplace Harassment Laws for the Restaurant Industry
The #metoo movement continues to bring shocking stories to the top of our news feeds, but workplace harassment was around long before it was such a popular subject. This is especially true of sexual harassment in the restaurant industry. Some reports suggest that up...
Restaurant Management: Letting the Well-Liked Go
We don't have to tell you -- restaurant management isn't easy. One of the hardest tasks for restaurant managers is firing employees, especially when they're a well-liked member of your team.Ease the Blow and Move OnEverybody loves Katie, but you had to let her go. And...
Use Mystery Applicants to Improve Restaurant Hiring
So you think you’ve got this hiring thing down. You’ve joined all the right groups. You’re recruiting in all the right places. You know how to ask the right questions. But still those less-than-suitable employees keep slipping through to muddle up your operation....
Employee Appreciation in the Restaurant Business
Valentine’s Day is one of the busiest days of the year for restaurant operators, with some concepts seeing traffic more than triple. It’s no surprise, then, that many restaurant managers and owners have a tough time making February 14th special for their own loved...
You Receive a Harassment Report – Now What?
Ninety percent. That’s how many women in the restaurant industry report being sexually harassed on the job. More women from the restaurant industry file sexual harassment reports with the EEOC than from any other single industry. The culture in many restaurants,...
Seasonal Hiring for Success in Your Busy Season
Hiring for the busy season? While it may be tempting to simply post some "Help Wanted" ads and hire whoever walks in the door, that restaurant staffing strategy may make your busy season more stressful than ever. Seasonal hiring may cover a short-term need, but it can...
Why Good Employees Leave
When Karen arrives late (again) and Steven is out back on his cell phone (again) and customers wait and other team members cover and fume (again), it’s easy to blame Karen and Steven for the low morale and poor service. But the truth is, it’s not their fault....
How to Survive the U.S. Labor Shortfall
As an employer in the U.S., you’re facing the most substantial labor shortfall in about 50 years. Almost all industries are feeling the pinch, and for restaurant managers, it’s making an already tough employment market even more challenging. This labor crisis is real,...
Train to Retain
Restaurant training is multi-faceted. It’s not a single event, it’s ongoing process. It’s not one thing you do on one day, it’s many things you do every day. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also...
How to Improve New Hire Orientation
A lot rides on the effectiveness of your new hire orientation program. For one thing, it sets the tone for new employees' entire experience at your restaurant, contributing in large part to how well they perform and how long they stay. Whether you have a new employee...
Nice to Meet You, You’re Hired
With competition for quality employees as fierce as at is for loyal guests, it may be tempting to hire anyone who fills out an application and actually shows up for an interview. Not so fast! Even if you’re really feeling desperate, filling a position with just anyone...